Admissions Coordinator in Washington, District of Columbia at ARC Health Partners

Admissions Coordinator
Location: Remote, must work in PST or MST Time Zone

Employment Type: Full-Time, W-2 Employee, Non-Exempt

Hourly Rate: $27-30/hour, paid bi-weekly
Schedule/Hours: Monday-Friday 8:30 AM-5:00 PM PST or MST (no nights or weekends!)
Reports To: Director of Operations

Join a mission-driven team making a meaningful difference in mental health care at NeuroStim TMS Centers, Washington’s leading provider of Transcranial Magnetic Stimulation (TMS) Therapy. We are seeking a compassionate, detail-oriented Admissions Coordinator to be the patients first point of contact, guiding them through the initial steps of their mental health journey.

Primary Responsibilities Include (but are not limited to):

• Manage high-volume inbound and outbound calls, texts, and emails for new and returning patients, providing clear, confident communication from first point of contact with a strong sense of urgency and follow-through
• Schedule qualified consultations that convert, aligned with clinic-specific performance metrics and goals
• Use Salesforce and other systems to manage patient follow-ups, track activity, and maintain accurate, detailed communication records
• Guide patients through registration and portal account creation, ensuring a smooth and complete onboarding experience
• Coordinate provider referrals and verify insurance eligibility, including navigating patient benefits through insurance portals and clearly communicating coverage, expectations, and next steps
• Educate patients on treatment options, processes, and what to expect, ensuring they feel informed and prepared
• Re-engage previous patients and manage ongoing outreach to support consult volume and pipeline goals
• Provide administrative support to ensure a seamless, organized patient onboarding experience
• Maintain a high level of attention to detail while working across multiple platforms simultaneously
• Work independently in a remote environment while staying productive, responsive, and accountable to performance expectations
• Collaborate closely with clinical teams to ensure patients are appropriately prepared and transitioned for care

Compensation & Benefits (Full-Time Employees are eligible for):

• Competitive Hourly Rate: $27-30/hour, paid bi-weekly
• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• Employee Assistance Program (EAP) with confidential mental health and life support resources
• Generous paid time off and additional paid holidays

Admissions Coordinator Qualifications:

• Minimum of 3 years experience in healthcare administration or patient coordination is required
• Excellent communication and customer service skills
• Preferred: Bilingual in English and Spanish (conversational proficiency required)
• Experience with CRM systems (Salesforce preferred)
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Must be able to work Pacific or Mountain Standard Time hours

About NeuroStim TMS Centers

NeuroStim TMS Centers is a growing network of outpatient mental health clinics specializing in evidence-based, noninvasive treatments for depression and other mood disorders. We focus on delivering high-quality Transcranial Magnetic Stimulation (TMS) and interventional psychiatric services to patients who have not found relief through traditional treatment approaches. Our team is made up of dedicated clinicians and professionals who value clinical excellence, collaboration, and patient-centered care.

We foster a professional, ethical, and inclusive work environment that encourages growth, learning, and innovation. As we continue to expand access to advanced mental health treatments, we are seeking mission-driven clinicians who are passionate about evidence-based care and want to be part of a collaborative, forward-thinking organization.

NeuroStim TMS Centers is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

NeuroStim TMS Centers is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

NeuroStim TMS Centers is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to careers@archealthpartners.com