Field Service Technician in Hartford, Connecticut at Mutualink Inc

Job Title: Field Service Technician I
Description:
A wireless communications company with advanced technology to address the nation’s first-responder interoperability crisis seeks motivated field technicians to help design and deploy critical networks.

Radio/IP Network System Field Technicians are responsible for the implementation, deployment, and testing of Mutualink’s Interoperable Multimedia System. The ideal candidate will have baseline networking knowledge, a track record of customer-facing work, and a strong desire to learn. The position requires heavy travel.

Skills/Qualifications:
IP Network (Highly Desired)

• Understanding of the OSI Model (Layers 1-3), IP addressing, subnetting, and VLANs.

• Experience with router and switch configuration is a huge plus.

• Certifications: CompTIA Network+, Security+, or Cisco CCNA/CCST are strong plusses.

Radio (On-the-Job Training Available)

• Basic understanding or willingness to learn public safety radio communication systems.

• Familiarity with or interest in radio frequency theory, signal propagation, and antenna types.

• Ability to use a multimeter to test voltage, continuity, and pin-outs on cables.

Video

• Ability and willingness to learn Video setup (Digital Video Systems, Video Compression, Transcoding).

• Basic knowledge of hardware installation (IP cameras, HDMI/VGA/DisplayPort inputs).

General & Physical

• Education: 2-year college degree preferred. Best fit disciplines: Network Engineering, Telecommunications, or Electrical Engineering Technology.

• Communication: Must be "customer-facing" ready to explain technical issues clearly to first responders.

• Travel: Willingness to travel 75%+ of the time. Valid Driver’s License and Passport required.

• Physical Requirements: Ability to lift up to 50 lbs, work on ladders, and competent in using hand/power tools (drills, crimpers, wire strippers) for racking equipment.