Field Service Technician in Wallingford, Connecticut at Mutualink Inc
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Job Description
Education: 4-year college degree preferred. Best fit disciplines: Network Engineering,Telecommunications, or Electrical Engineering Technology (EET).
Communication: Must be "customer-facing" ready—able to explain technical issues clearly to first responders and non-technical stakeholders.
Adaptability: A "Self-Starter" mindset; must be able to perform basic troubleshooting independently before escalating to senior engineering.
Travel: Willingness to travel 75%+ of the time.
Collaboration: Ability to work effectively as the "boots on the ground" contact for remote Sales, Support, and Engineering teams.
Physical and Field Operations
Physical Stamina: Ability to lift and carry up to 50 lbs (racking UPS units, servers, and batteries).
Tool Proficiency: Competent in using hand and power tools (drills, crimpers, wire strippers, Digital Volt Meter) for racking equipment and cable management.
Physical Requirements: Ability to lift 50+ lbs, work on ladders, and operate in cramped data center or "radio shack" environments.
Logistics: Must possess a valid Driver’s License with a clean driving record and a valid Passport for potential international travel.
Documentation: Ability to capture high-quality "As-Built" site photos and provide clear, written site visit reports (SVRs).
Why Mutualink?
Be part of a forward-thinking company dedicated to advancing public safety and emergency communication solutions.
Opportunities for career advancement and professional development within a growing organization.
Contribute to projects that have a direct impact on community safety and emergency response.
Attractive salary and benefits package, including health insurance, retirement plans, and performance-based incentives. If you are motivated, experienced and looking to make a significant impact in the technology and public safety sectors, we invite you to apply for this exciting opportunity at Mutualink.
Compensation:
We offer a competitive compensation and benefits package (Health, Vision, Dental and Group Life Insurance, 401K Plan, PTO, and Holiday Pay), a great team to work with and a mission that you can be part of that will absolutely make a difference. This position offers a fixed annual base salary. Promotional and advancement opportunities are available to reach top pay.
Interested candidates should visit Mutualink’s Career Center to apply.Equal Employment Opportunity and Affirmative Action
Mutualink, Inc. (“Mutualink or Employer”) is an equal employment opportunity and affirmative action employer, dedicated to the policy of nondiscrimination in employment on any basis prohibited by law. Mutualink is committed to providing equal employment and advancement opportunities without consideration of race, color, religious creed, age, gender, sexual orientation, gender identity or expression, marital status, national origin, ancestry, veteran status, intellectual disability, genetic information, disability, or other legally protected status, unless there is a bona fide occupational qualification under applicable Connecticut statute excluding persons in one of the foregoing protected groups. Additionally, Mutualink will take affirmative action to ensure workplace equality, avoid all forms of discrimination, and develop a workforce that is representative of all segments of the population.