Business Operations Transformation & AI Principal in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Business Operations Transformation & AI Principal in the United States.

This strategic leadership role is focused on transforming operational performance through automation, artificial intelligence, and process optimization at enterprise scale.
The position plays a critical role in reducing manual work, accelerating implementation timelines, and building scalable AI-driven operational capabilities across complex business functions.
Working at the intersection of technology, operations, and innovation, the role partners with cross-functional leaders to identify improvement opportunities and implement measurable solutions.
The successful candidate will lead automation initiatives involving RPA, generative AI, conversational AI, and intelligent workflow orchestration while fostering enterprise-wide adoption.
This opportunity offers significant visibility and influence, with the ability to shape long-term operational strategy and transformation initiatives across a highly collaborative environment.
The role also focuses on governance, change management, process standardization, and ROI measurement to ensure sustainable business impact.
It is ideal for an experienced transformation leader who combines technical expertise, operational strategy, and strong stakeholder management capabilities.

• Define and lead the automation and AI strategy for operational teams, creating scalable roadmaps that improve efficiency and reduce implementation timelines.
• Design, optimize, and document business process workflows while maintaining enterprise-wide process inventories and governance standards.
• Build and manage automation capabilities using technologies such as RPA, conversational AI, intelligent document processing, agentic AI, and generative AI solutions.
• Identify operational pain points and prioritize automation and AI use cases with measurable business outcomes and ROI impact.
• Collaborate with operational leadership, enterprise technology teams, and external vendors to align transformation initiatives with organizational goals.
• Establish governance frameworks, operational standards, and best practices to ensure scalable and compliant AI and automation adoption.
• Lead change management, communication, training, and user enablement initiatives to support enterprise-wide adoption of automation technologies.
• Develop KPIs and reporting frameworks to measure process effectiveness, implementation speed, productivity gains, cost reduction, and operational improvements.
• Drive innovation initiatives that improve employee and customer experiences while reducing manual operational effort.
• Promote a culture of continuous improvement, innovation, and citizen development across operational teams.

• Bachelor’s degree in Computer Science, Engineering, Operations Management, or a related field.
• Post-graduate education, certifications, or formal training in Artificial Intelligence, Machine Learning, or Data Science preferred.
• Minimum of 3 years of hands-on experience with automation and AI technologies, including RPA, conversational AI, intelligent automation, and generative AI applications.
• Experience leading enterprise-wide automation and operational transformation programs with measurable efficiency and cost reduction outcomes.
• Strong background in streamlining operational and sales-related processes through CRM systems and integrated technology solutions.
• Proven ability to manage cross-functional initiatives within complex, matrixed enterprise environments.
• Experience establishing AI and automation governance frameworks and operational standards.
• Strong analytical and strategic thinking skills with the ability to translate complex technical concepts into actionable business solutions.
• Excellent communication, stakeholder management, and leadership capabilities.
• Experience negotiating and collaborating with technology vendors and enterprise partners.
• Demonstrated success in change management, process optimization, and operational transformation initiatives.
• Ability to mentor teams, foster innovation, and promote organization-wide adoption of emerging technologies.

• Fully remote work environment within the United States.
• Competitive compensation package with bonus opportunities.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Flexible paid time off including vacation, sick leave, volunteer time off, and 12 paid holidays.
• Strong focus on work-life balance, employee wellness, and professional development.
• Inclusive and collaborative workplace culture that values diversity, authenticity, and innovation.
• Opportunities to work on cutting-edge AI and automation initiatives with enterprise-wide impact.
• Access to career growth, learning programs, and recognition initiatives within a globally recognized organization.