Case Manager in Phoenix, Arizona at St Vincent De Paul
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Job Description
Job Title: Case Manager
Department: Family Support Services
FLSA: Exempt
Position Summary
The Case Manager supports families experiencing or at risk of homelessness. They provide trauma-informed, strengths-based case management to help families identify and remove barriers, stabilize immediate needs, and progress toward permanent housing. This role includes family well-being, resource coordination, crisis support, and system navigation to ensure families have the tools, advocacy, and support necessary to regain stability. The Case Manager will engage in comprehensive case management, family engagement, direct service navigation, advocacy, care coordination, and contribution to program development and improvement.
The Case Manager will promote values of open communication, transparency, dialogue, equity, collaboration, and integrity in all interactions. The ideal candidate is highly organized, detail-oriented, and able to balance independent work with strong communication and teamwork. They are quick-thinking, compassionate, and resourceful, with a passion for serving vulnerable populations.
The Case Manager also plays a role in fostering a welcoming and inclusive environment by supporting SVdP’s Culture of Invitation, working to ensure that volunteers feel valued and appreciated. All positions are expected to be good Ambassadors who represent the Society’s values of respect and dignity to all guests, volunteers, Vincentians, co-workers, donors, partners, and visitors.
Key Responsibilities
- Provide case management to families experiencing homelessness, focusing on stability, safety planning, and progress toward permanent housing
- Input and maintain required and accurate information into data systems within 24 hours of guest interaction
- Conduct comprehensive intake assessments, evaluations, and family needs assessments to guide service planning
- Develop, update, and monitor housing and service plans, goals, and referrals to ensure engagement and progress
- Connect families to community resources including but not limited to childcare, rental assistance, mental health services, benefits enrollment, financial literacy, and healthcare
- Support families in accessing needed services, and overcoming system barriers
- Provide crisis intervention and de-escalation support when appropriate
- Facilitate connection to appropriate shelter, motel, prevention, or diversion resources as needed
- Assist families in strengthening skills related to budgeting, communication, parenting support, and long-term stability
- Partner with school liaisons, behavioral health providers, shelters, and community agencies to ensure families receive wrap-around support
- Maintain strong communication with supervisors and colleagues regarding complex cases or safety concerns
- Participate in staff meetings, case conferencing, program trainings, and agency activities as requested or required; collaborate with multi-disciplinary teams
- Contribute to SVdP’s Culture of Invitation by welcoming and supporting volunteers and helping create meaningful volunteer engagement opportunities.
- Other duties as assigned by program management
Skills and Abilities Required
- Strong communication (verbal and written) and organizational skills, with the ability to interact effectively with guests, staff, volunteers, and community partners.
- Can work both independently and collaboratively in a fast-paced environment.
- Knowledge of community resources and social service systems; ability to advocate effectively on behalf of guests.
- Related experience working with vulnerable populations, providing trauma-informed and strengths-based support.
- Ability to remain calm and clear-headed during crises, conflict, or high-stress situations.
- Technology proficiency, including navigating the internet, using Microsoft Office Suite, ability to learn and use electronic record keeping systems.
- Passion for service.
- Valid driver’s license and clean driving record preferred.
Minimum Hiring Requirements
- Must have CPI and CPR/First Aid within 90 days of hire
- Bachelor’s degree in relevant field preferred; 2 years relevant work experience, with a high school diploma or GED, in place of Bachelor’s, will be considered.
- One year experience in social services working with vulnerable populations preferred.
- Level 1 Fingerprint clearance card recommended (SVdP will fund this expense upon job acceptance).
Physical Requirements
- Able to stand, walk, bend, reach, and lift 30+ pounds
Level 1 – (starting $20/hour) General professionalism (Entry/Familiarity)
- Completes all required training within 90 days.
- Demonstrated ability in basic case manager tasks and skills, through completion of Case Manager Skills Checklist, including (but not limited to):
- Manages active caseload, providing consistent, goal-oriented support on a regular basis.
- Conduct comprehensive assessments and develop individualized service/housing plans that identify strengths, needs, barriers, and housing goals.
- Track, evaluate, and document progress toward stabilization, income, and permanent housing goals.
- Maintain timely, accurate, and compliant documentation in electronic record systems withing 24 hours of contact.
- Learn and practices crisis intervention, conflict resolution, and behavior support using mediation and coaching strategies.
- Familiar with community resources; makes appropriate referrals.
- Support guests through housing search, application, and move-in processes to achieve successful exits to permanent housing.
- Collaborate effectively with interdisciplinary staff.
Level 2 (starting $22/hour): Understanding Culture & Demonstrating Proactivity (Proficiency + Experience)
- 1+ years of experience demonstrating Level 1 case manager skills, current average score of at least 2.0 on skills checklist.
- Completes at least one self-initiated training or professional development activity beyond required trainings.
- Demonstrates strong working knowledge of:
- Housing navigation and application processes.
- Community resources, benefits, and referral systems.
- Conflict de-escalation, mediation, and coaching.
- Active participation in team case conferencing, offering ideas, solutions, and collaboration.
- Models trauma-informed service delivery and respectful boundaries.
- Supports volunteers and provides meaningful engagement opportunities.
- Assigned supervisor for interns or volunteers
- Demonstrates understanding of SVdP culture, including “Program Principles”
Level 3 (Senior Case Manager starting $24/hour): Leadership Readiness (Comfortable helping to train others)
- 2+ years of experience demonstrating Level 2 case manager skills, current average score of at least 2.5 on skills checklist.
- Completed 20+ hours of training or certification in a specialized area approved by manager (e.g. Certified Community Legal Advocate, Behavioral Health/Substance Abuse, etc). Assigned additional job duties associated with this area, such as serving as the team’s point person for at least one of the following:
- Legal navigation (court accompaniment, eviction prevention, legal aid coordination)
- Benefits specialization (eg, SSI/SSDI, Medicaid/AHCCCS, SNAP)
- Mental health and/or substance use support (MI/SA coordination, groups, safety planning)
Level 3 Case Managers provide guidance to the team in their specialization and offer consults during case conferencing.
- Builds community partnerships to find resources to best serve our guests
- Demonstrates advanced proficiency in and able to orient, train, and model for other staff in a variety of areas including:
- Demonstrating SVdP Program Principles
- Housing navigation and landlord engagement.
- Complex case planning and stabilization strategies.
- Crisis intervention, conflict resolution, and coaching.
- Organization, documentation, teamwork, and communication
- Case conferencing (sharing expertise, supporting peers).
- May assist with: Presentations, program development, and data or outcomes tracking.
- Actively promotes SVdP’s Culture of Invitation and supports volunteer inclusion.
- Supports volunteers and provides meaningful opportunities, including engages with, trains, supervises, and appreciates volunteers. Has taken and practices volunteer engagement training.
Equal Opportunity Employer including Disabilities and Veterans