Fee Specialist in Martinsburg, West Virginia at Berkeley County Emergency Ambulance Authority

Job Overview:

General administrative position responsible for collecting the annual household and non-residential fee payments, researching and auditing accounts, coordinating with County agencies, and interacting with customers.

We offer competitive pay with an enhanced benefit package to include:

• Generous paid time off for vacation and sick time which begins to accrue on day 1 of employment.
• Medical, dental and vision insurance provided at no cost to the employee and a 50% cost share for family coverage.
• WV Consolidated Public Retirement Board pension plan.
• Free gym memberships

Responsibilities and Duties

• Payment collecting in various forms, money handling, cash balancing, daily deposit preparation, daily reconciliation and reporting
• Communicate clearly and courteously with customers, attorneys, and other members of the public in-person, over the phone and via email
• Update account records
• Research deeds, assessor records, county maps, and other data
• Direct communication with collection services
• Handling of bank return payments
• Sorting, distributing and responding to mail
• Proper letter writing and communication with account owners
• Bankruptcy tracking, foreclosure research and account corrections
• Fiduciary reporting, claims and releases
• Magistrate filing
• Other office duties as assigned (office cleaning, organizing supplies, etc.)

Education and or Experience

• High school diploma or equivalent.
• Experience working in a busy customer service environment.

Knowledge, Skills and Abilities

• Ability to quickly operate a calculator and perform basic math
• Excellent communication and organizational skills
• Knowledge of relevant Berkeley County ordinances
• Proper office etiquette
• Understand and follow oral and written instructions
• Quick and accurate handling of computer and software including Microsoft Suite
• Multi-tasking and time management skills in a busy environment

Open until filled.

Berkeley County Emergency Ambulance Authority is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.