Leasing Consultant in South Bend, Indiana at HOLLADAY PROPERTY SERVICES MID WEST INC

Enriching lives through investment and service is the mission at the core of everything we do at Holladay. The Leasing Consultant supports this mission by promoting the community and the rental of apartments using a resourceful and gracious manner. The Leasing Consultant assists current residents with their needs and works closely with other office personnel in a customer service environment. The Leasing Consultant will be expected to effectively communicate the benefits of the community and rent apartments to prospective tenants entering the community. This position requires strong organizational skills and flexibility is a must because an ordinary day can change very quickly.

Essential Duties and Responsibilities include but are not limited to the following:

• Maintain a professional image at all times in all weather conditions
• Ability to learn the products, apartment benefits and communicate with prospective tenants
• Possess confidence in themselves and products to be successful in this position
• Strong and effective telephone skills
• Ability to handle objections with unhappy tenants or prospects
• Social Media management
• Marketing of apartments
• Coordination of community events
• Working both in person and virtually with prospective residents
• Customer service for 308-unit apartment community
• Strong customer service skills
• Must be available to work evenings and weekends
• Excellent customer service skills
• Able to effectively and professionally communicate both orally and in writing, including over the telephone
• Possess general office and keyboarding skills
• Able to follow company procedures regarding proper key control
• Able to handle and receipt cash
• Able to learn and explain the terms of the lease
• Able to learn and use various software programs
• Able to comprehend and complete various reports on a weekly basis
• Able to work with multiple projects simultaneously
• Ability to grow into and learn other skills of the real estate industry
• Leasing agent will be assigned tasks that benefit the property, and this may require that the agent works outside the office in vacant apartments or on the grounds of the property

Holladay Mission and Values: All associates are expected to live Holladay’s Mission and Values in their everyday interactions with each other, external clients, and stakeholders as defined below:

• Mission: Enriching lives through investment and service
• ENRICH Values:
• Entrepreneurial – We are empowered to dream and take risks, to challenge conventional wisdom and demand continuous improvement, to innovate, create, and inspire change.
• Nurture – We encourage and support the growth and development of each other, our clients, and our communities.
• Respect - We recognize and acknowledge the inherent value of others.
• Integrity – We do the right thing. We exhibit a consistently high moral compass.
• Community – We are a family. We have fun, serve others, and freely give of our resources. We recognize our responsibility to make our communities and world a better place.
• Health - We support the physical, financial, and professional health and well-being of each other and those we serve.

Compensation:

The Leasing Consultant compensation will be based on experience and qualifications. This range is subject to local, state, and regional dynamics and may be adjusted up or down depending on market conditions.

Supervisory Responsibility:

• This position does not have any supervisory responsibility

Promotional Opportunity:

Associates with more than twelve (12) months of service may request consideration to transfer to other jobs as vacancies become available and will be considered along with other applicants. To be considered, Associates must have a satisfactory performance record and have no disciplinary actions during the last twelve (12) months. Management retains the discretion to make exceptions to the policy.

This description is not all inclusive and duties will vary depending on specific property being managed

Qualifications:

• Must have a valid driver’s license and BMV record acceptable to the company’s liability insurance carrier
• Must not pose a threat to the safety and health of himself/herself or others
• Able to read and follow instructions, warnings, procedures, etc.
• Able to show vacant space, inspect grounds and facilities in adverse weather conditions (rain, snow, heat, cold, etc.)
• Must be able to keyboard and use a mouse
• Close vision and the ability to adjust focus is required
• While performing the duties of this job, the employee is regularly required to speak, see, hear, and handle items and communicate on the phone.

Physical Demands:

• Able to sit at a desk for up to 6 hours
• Able to climb 3 flights of stairs several times a day inspecting apartments or hallways
• Employee is required to stand, walk, sit, and must occasionally reach, stoop, kneel and crouch
• Close vision and the ability to adjust focus is required
• While performing the duties of this job, the employee is regularly required to speak, see, hear and handle items and communicate on the phone.
• Able to maintain mobility to complete job tasks in adverse conditions (rain, snow, heat, cold).