Fraud Operations Manager in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Fraud Operations Manager in the United States.
This is a high-impact leadership role within a fast-scaling fintech environment, focused on protecting a rapidly growing financial platform from fraud and financial crime. You will lead a team of investigators responsible for detecting, analyzing, and mitigating fraud across multiple product lines including on-demand pay, debit card transactions, and rewards systems. The role combines operational excellence with strategic ownership, requiring someone who can design scalable processes while actively improving fraud prevention systems. You will serve as a key cross-functional partner to product, engineering, legal, and compliance teams, embedding risk controls directly into product and system design. This position also plays a critical role in defining fraud strategy, reporting outcomes to senior leadership, and influencing company-wide decision-making. You will operate in a high-growth, data-driven environment where speed, precision, and adaptability are essential. The role is ideal for a hands-on leader who thrives in building structure, scaling teams, and driving measurable impact in fraud prevention.
- Lead and develop a fraud investigations organization, managing a team of investigators and team leads while driving performance, quality, and operational efficiency.
- Own key fraud and risk KPIs, developing strategies to reduce fraud losses and improve detection and prevention capabilities across all product lines.
- Design, implement, and continuously refine SOPs, workflows, and operational processes to scale fraud operations effectively.
- Partner with People Operations and Finance to build long-term staffing models and support team scaling and specialization.
- Collaborate closely with Compliance, Legal, Product, and Engineering teams to embed fraud prevention and risk controls into product development and system design.
- Lead reporting and analytics efforts, delivering executive-level insights, performance summaries, and ROI analysis of fraud prevention initiatives.
- Evaluate, test, and implement fraud detection tools and technologies, including automation and AI-driven solutions to improve operational efficiency.
- Oversee fraud response during high-severity incidents, coordinating cross-functional action plans to mitigate risk and contain emerging threats.
- Manage external partner relationships to ensure alignment on fraud detection rules, compliance standards, and operational coordination.
- Drive end-to-end execution of fraud controls during product launches, ensuring readiness across systems, teams, and workflows.
- Bachelor’s degree in Finance, Accounting, Economics, or a related field.
- 6–10 years of experience in fraud operations, risk management, financial crime, or related fintech/financial services roles.
- At least 2 years of people management experience leading operational or investigations teams.
- Strong expertise in fraud typologies such as account takeover (ATO), identity theft, payment fraud, and card-related fraud.
- Advanced analytical skills with proficiency in SQL and experience leveraging data to drive operational decisions.
- Experience applying automation, AI tools, or workflow optimization techniques in fraud or risk environments.
- Strong cross-functional communication skills with the ability to translate complex fraud insights into clear business recommendations.
- Proven ability to operate in high-growth, fast-paced environments with evolving risk landscapes.
- Experience in fintech or multi-platform financial ecosystems is highly preferred.
- Professional certification such as CFE is a plus.
- Competitive compensation with potential equity participation.
- Comprehensive health coverage including medical, dental, and vision insurance.
- Life insurance, AD&D, and short- and long-term disability coverage.
- Unlimited paid time off to support work-life balance.
- 401(k) retirement plan with company matching.
- Employee Assistance Program (EAP) and wellness support resources.
- Employee Resource Groups fostering inclusion and community.
- Flexible, high-trust work environment supporting autonomy and ownership.
- Career development opportunities in a fast-growing fintech organization.
- Regular team events, outings, and engagement initiatives.