Customer Billing Administrator in Knoxville, Tennessee at Acts Fleet Maintenance

Customer Billing Administrator
Corporate Office | Full-Time | On-Site

Help Keep Billing Moving. Support Our Branches. Grow With ACTS.
Who We Are
At ACTS Fleet Maintenance, we do more than repair vehicles—we help businesses stay productive, profitable, and safe on the road. Our team partners with commercial fleets across the region to provide preventive maintenance, inspections, repairs, and fleet solutions that reduce downtime and keep operations running smoothly.

As our company continues to grow, we’re looking for a detail-oriented Customer Billing Administrator to support billing operations across our branch network. This role plays an important part in helping our teams close out completed work accurately, invoice customers promptly, and ensure payments and billing records are processed correctly across multiple systems.

If you’re organized, dependable, and enjoy working behind the scenes to keep operations running smoothly, we’d love to meet you.
The Opportunity
As a Customer Billing Administrator, you’ll support the billing and payment process for ACTS Fleet Maintenance’s branch operations from our corporate office. You’ll work closely with branch teams to ensure completed service work is invoiced accurately, customer payments are processed correctly, and billing is updated in fleet management and customer payment portals.

This role is ideal for someone who is highly organized, comfortable managing details, and motivated by keeping processes accurate, timely, and consistent across a growing multi-branch business.
What You’ll Do

• Process customer payments and maintain accurate payment records
• Email customer invoices promptly after services are completed
• Review completed service tickets and confirm invoices are closed and processed correctly
• Ensure billing information is entered accurately into customer and fleet management portals
• Monitor open billing items and follow up with branches to resolve missing information or incomplete documentation
• Verify that completed work orders are properly invoiced according to customer requirements and internal procedures
• Support billing activity across multiple branch locations and help maintain consistency in billing processes
• Communicate with branch personnel and internal teams regarding billing questions, invoice status, payment processing, and account documentation
• Research and help resolve billing discrepancies, invoice issues, or processing delays
• Maintain organized records of invoices, payment activity, and billing documentation
• Assist with process improvements as ACTS continues to expand its branch network

What Makes You Successful

• You are highly detail-oriented and take pride in getting things right
• You are organized and able to keep up with multiple invoices, branches, and deadlines at once
• You communicate clearly and professionally with internal teams and customers
• You are comfortable working in systems, reviewing documentation, and following processes consistently
• You take ownership of your work and follow through to ensure billing is completed accurately
• You enjoy supporting operations and helping a growing business stay organized behind the scenes

Required Qualifications

• High school diploma or equivalent
• Strong administrative, billing, customer service, or office support experience
• Excellent attention to detail and organizational skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Comfortable using computers, email, and business software systems
• Professional demeanor and commitment to accuracy and follow-through

Compensation & Benefits

• Hourly Rate: $18–$22 (depending on experience)
• Health Insurance – 50% company-paid employee coverage
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)
• 401(k) with company match
• Career growth opportunities within a rapidly expanding company
• The opportunity to make a direct impact on the growth and success of the business

Why ACTS Fleet Maintenance?
We’re a company built on relationships, accountability, and service. As ACTS continues to grow, strong internal operations are just as important as the work we do in the shop. This role is an important part of helping our branches stay organized, our customers stay informed, and our billing processes stay accurate as we expand.

If you’re looking for a stable role where your attention to detail, organization, and follow-through make a real impact, we encourage you to apply.

Join ACTS Fleet Maintenance and help keep our business moving.