Bookstore Clerk PRN "As Needed" in NASHVILLE, Tennessee at Cumberland Heights Foundation, Inc.

POSITION SUMMARY

The Book Shop Clerk reports to the Events Coordinator and supports daily retail operations, including customer service, sales and payment processing, inventory receiving and control, and accurate recordkeeping in Shopify. This role plays a key part in maintaining a welcoming retail environment while ensuring inventory and financial accuracy in accordance with established procedures.

PRIMARY DUTIES AND RESPONSIBILITIES include the following:

• Responsible for all aspects of retail sales while on duty, including cash, check, and credit card processing, and accurate point-of-sale transactions in Shopify.
• Provides warm, courteous, and professional customer service to patients, staff, alumni, and visitors while maintaining a welcoming retail environment aligned with the organization’s mission.
• Maintains accurate records of sales, inventory adjustments, and product transfers; completes daily deposits and required documentation in accordance with established SOPs.
• Receives, processes, and stocks inventory; verifies shipments, documents discrepancies or damaged goods, and coordinates with vendors as needed.
• Manages inventory movement from storage to the retail space, ensuring accurate tracking, proper display, and availability of products for sale in Shopify.
• Follows standard operating procedures to ensure inventory accuracy, including routine counts and reconciliation of variances.
• Collaborates with the Events Coordinator to determine merchandise offerings based on the shop’s purpose and historical sales data.
• Recommends improvements to retail operations, inventory processes, and the customer experience.
• Maintains confidentiality of company, financial, and patient information.
• Demonstrates flexibility and responds productively to change in a dynamic retail and behavioral health environment.
• Performs other duties as assigned.

• High school diploma or GED is preferred.
• One (1) year of experience in retail operations, inventory control, cash handling, bookkeeping, or related administrative functions preferred.
• Proficient computer skills, including Microsoft Office (Outlook, Word, and Excel), with the ability to learn and accurately use point-of-sale and inventory management systems.
• Shopify experience preferred.
• Strong attention to detail with the ability to maintain accurate sales records, inventory counts, and financial documentation in accordance with established procedures.
• Ability to quickly learn, problem-solve, analyze, and interpret information.
• Excellent written and oral communication skills with the ability to effectively speak, read and write in English.
• Ability to interact with patients and co-workers in a collaborative and courteous manner.
• Ability to model the 12 Step programs and philosophy.
• Familiarity with Twelve Step philosophy and recovering community preferred
• If recovering, eighteen months of verifiable abstinence required; active participation in a twelve-step program preferred.

WORK ENVIRONMENT

• Position is based on a campus setting and requires walking between buildings, including outdoor areas, with exposure to typical environmental conditions and everyday risks requiring standard safety precautions.
• Position involves regular interaction with patients, staff, and visitors, including individuals who may be experiencing emotional distress, and requires adherence to established safety protocols.
• Position includes evening and weekends.
• Ability to lift up to 25lbs and/or push pull up to 40lbs; move around campus on uneven and rural terrain.
• Ability to speak, hear, see, sit, walk, stand, reach, stoop, climb, and use fine/gross motor skills.