Night Auditor Supervisor in San Antonio, Texas at Zachry

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®

Position Overview

The Night Auditor Supervisor oversees overnight night audit and front office operations, ensuring the accurate reconciliation of daily financial transactions while delivering seamless, discreet, and personalized guest service. This role provides direct supervision and support to Night Auditors, ensures the accurate and timely completion of daily audit processes, and serves as a key overnight leader for the hotel. The Night Auditor Supervisor combines financial precision, operational leadership, and refined hospitality while maintaining the highest standards of professionalism, discretion, and guest service.

What You'll Do

Night Audit & Financial Responsibilities

• Oversee and perform daily night audit procedures, ensuring the accuracy of financial transactions across front office, food and beverage, spa, and ancillary outlets.
• Review completed night audit work for accuracy, completeness, and compliance with hotel and accounting standards.
• Reconcile room revenue, tax postings, payment methods, cash, credit card, and ledger accounts.
• Verify room rates, packages, allowances, adjustments, no-show charges, and other postings for accuracy.
• Investigate and resolve financial discrepancies and escalate significant issues to appropriate leadership.
• Ensure daily financial reports are completed accurately and distributed to management and corporate offices as required.
• Identify recurring audit discrepancies or process concerns and communicate findings to leadership.
• Maintain strict confidentiality of financial, guest, and business information.

Guest Experience & Front Office Operations

• Provide warm, polished, and anticipatory service to guests throughout overnight hours.
• Oversee late-night arrivals, early-morning departures, and overnight guest requests.
• Assist Night Auditors with complex guest situations, billing concerns, and service recovery.
• Serve as an escalation point for guest concerns, resolving issues with professionalism, discretion, and sound judgment.
• Support VIP, repeat guest, and special-status guest needs, ensuring preferences and requests are addressed appropriately.
• Ensure overnight guest interactions consistently reflect the hotel's service standards.

Team Leadership & Development

• Provide direct supervision, guidance, and support to Night Auditors during assigned shifts.
• Assign responsibilities and monitor completion of overnight audit and front office duties.
• Train and coach Night Auditors on audit procedures, hotel systems, guest service standards, and operational expectations.
• Review work for accuracy and provide timely feedback when performance or process concerns are identified.
• Reinforce professional appearance, grooming, attendance, and service expectations.
• Assist leadership with onboarding and training new Night Auditors.
• Communicate team member performance, attendance, and operational concerns to the Director of Guest Experience.
• Promote a professional, collaborative, and service-focused overnight work environment.

Overnight Hotel Operations

• Serve as a key overnight operational leader and coordinate with the Manager on Duty or other hotel leadership as applicable.
• Monitor lobby presentation, front desk standards, and overnight guest areas to maintain the hotel's appearance and service standards.
• Coordinate with Security, Engineering, Housekeeping, Valet, and other departments to address overnight guest requests and operational needs.
• Respond appropriately to emergencies, system issues, guest incidents, and unexpected operational situations.
• Conduct property walks as needed to monitor presentation, safety, and overnight operations.
• Ensure unresolved guest, operational, and maintenance matters are clearly documented and communicated to morning leadership.

Systems, Compliance & Reporting

• Ensure postings and audit activity are accurately recorded within the Property Management System (PEP) and applicable point-of-sale systems.
• Maintain audit checklists, logs, financial records, and compliance documentation.
• Review overnight reports and documentation for completeness and accuracy.
• Ensure required audit procedures are completed within established timelines.
• Support compliance with internal controls, cash-handling procedures, accounting standards, and hotel policies.
• Maintain accurate shift notes and provide clear communication to incoming leadership and operational teams.
• Report system issues, financial discrepancies, and compliance concerns promptly to appropriate leadership.

Additional Responsibilities

• Perform other duties as assigned to support hotel operations.
• Maintain reliable and consistent attendance as an essential function of the role.

What You'll Bring

Required Education & Experience

• High School Diploma or equivalent required.
• Minimum of 2 years of experience in hotel front office, accounting, or night audit required.
• Previous night audit experience required.

Preferred Education & Experience

• Previous supervisory, lead, or hotel leadership experience preferred.
• Experience in a luxury, upscale, or full-service hotel environment preferred.
• Strong understanding of hotel accounting principles and front office operations preferred.
• Previous experience with hotel PMS and POS systems, including PEP and Toast, preferred.

Required Skills and Abilities

• Strong knowledge of night audit procedures, hotel accounting, and front office operations.
• Exceptional attention to detail and numerical accuracy.
• Strong leadership skills with the ability to coach, guide, and support team members.
• Ability to review financial information, identify discrepancies, and resolve issues accurately.
• Strong organizational and time-management skills.
• Ability to remain calm, alert, and professional throughout overnight operations.
• Excellent verbal and written communication skills.
• Ability to handle sensitive guest situations with discretion, diplomacy, and professionalism.
• Ability to multitask independently and make sound decisions with limited overnight leadership support.
• Strong problem-solving and analytical skills.
• Ability to maintain confidentiality and demonstrate integrity when handling guest and financial information.
• Proficiency with hotel systems including PEP, Toast, and standard reporting tools.
• Ability to work overnight shifts, including weekends and holidays.
• Professional appearance and adherence to grooming standards.
• Strong commitment to service excellence, financial accuracy, and operational consistency.

Other Qualifications

• Ability to sit and walk, including climbing stairs, frequently throughout the shift.
• Ability to crouch, bend, stoop, and reach occasionally.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to maintain the visual, hearing, and communication capabilities necessary to perform the essential functions of the position.

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.