Business Communications Analyst #2026-060 in Pompano Beach, Florida at City of Pompano Beach

Performs responsible technical work involving application development, software implementation and support, radio communications, troubleshooting, and end-user training. Develops, documents, implements, and maintains application software systems across multiple computer platforms, including Intel-based Windows servers and workstations. Serves as a lead analyst for assigned third-party, mission-critical application systems and works closely with software vendors, department leadership, and internal stakeholders to identify technology needs, support organizational growth, improve operational efficiency, and reduce costs.

• Develops and maintains applications in PHP source and SQL database.
• Programs, documents, implements, maintains, and supports application software systems across a variety of computer platforms, including Intel-based Windows servers and workstations.
• Serves as the lead analyst for assigned third-party application software systems.
• Works closely with third-party software vendors to maintain, troubleshoot, and support mission-critical systems.
• Troubleshoots application, software, system, and end-user technical issues and provides appropriate resolutions.
• Supports digital handheld and mobile radio communication systems.
• Develops training materials and conducts training sessions for users of mission-critical systems.
• Provides technical guidance and support to end users to promote effective use of applications and technology resources.
• Meets with Department Heads to understand departmental growth, operational needs, strategic vision, and future technology requirements.
• Interviews and collaborates with internal stakeholders to identify business requirements, technology needs, and opportunities for process improvement.
• Identifies and implements application-based solutions that reduce costs, streamline processes, and increase operational efficiency.
• Coordinates software implementation, maintenance, upgrades, and related activities with internal stakeholders and external vendors.
• Prepares and provides written and oral reports to management regarding projects, system activities, issues, and accomplishments.
• Performs related duties and responsibilities as assigned.

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A comparable combination of education, training, and relevant experience may be substituted for the minimum qualifications.

Experience

• Eight (8) years of experience in programming, application software development, or a closely related technical field.
• Experience working with a variety of automated systems and technologies, including:
  • PHP
  • Windows Server and Windows Workstations
  • Web application development
  • SQL
  • Microsoft Office Suite
• A comparable combination of education, training, and relevant experience may be substituted for the minimum qualifications.

Licenses and Certifications

• Possession of a valid Florida Driver’s License.

Key Competencies

• Strong analytical, problem-solving, project management, and organizational skills.
• Proficiency in at least one programming language and knowledge of automated systems and software applications.
• Strong research and written and verbal communication skills.
• Ability to establish effective working relationships with employees, stakeholders, and the public.

Physical Requirements

• Ability to operate computers and standard office equipment.
• Ability to see, read, speak, hear, bend, kneel, reach, and handle equipment.
• Ability to lift and carry computer equipment up to 50 pounds.
• Limited standing, walking, climbing, crawling, pushing, and pulling required.

Work Days/Hours: Monday - Thursday; 7:00 a.m. – 6:00 p.m.

Job Status: ( X ) Full-time ( ) Part-time/temporary

Department/Number: Information Technologies/5210 Pay Plan/Grade: 42/30

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