Event Operations Manager, San Francisco in Sheridan, California at TMG Retail Ltd

CURATE GROUP

Role: Event Operations Manager, Lumos Experiences

Reports to: Head of Regional Events, San Francisco

Contract Type: Full time 3:2

Office Location: San Jose area

COMPANY OVERVIEW

Curate Group is a dynamic events and experiences company, creating unforgettable moments that bring people together. We specialise in unique, high-quality live events - from large scale festivals, immersive concerts, cultural experiences and corporate events partnering with some of the world’s most exciting brands.

One of our core event brands, Lumos Experiences, is one of the most distinctive live entertainment concepts, creating atmospheric candlelit concerts that transform unexpected spaces into something genuinely magical. We're growing fast, running multiple shows per week across new cities and countries and we're looking for a highly organised Event Operations Manager to support the ongoing running of our shows.

ROLE OVERVIEW

Lumos is scaling rapidly across San Francisco and we're looking for an Event Operations Manager to lead the successful delivery of our live events. You'll own operational planning and execution across multiple venues, ensuring every show runs smoothly, safely and consistently while supporting the continued growth of the business.

This role suits someone who takes real pride in their work and spots what needs doing before being asked. You'll be a proactive problem-solver who thrives on responsibility, makes confident decisions and brings both energy and precision to everything you do. This isn't a role for someone who waits to be directed, it's for someone who leads, cares and makes things happen.

You'll also spend time at some of the shows because the best operations leaders stay close to the experience they're delivering. Seeing your events firsthand allows you to coach teams, identify improvements and continually raise standards across the region.

SUCCESS IN THIS ROLE

Success in this role will be measured through event quality, operational consistency, staffing performance, wise budget management, positive guest feedback and the ability to support the region's continued growth.

KEY RESPONSIBILITIES

• End-to-End Event Operations: Own the full operational delivery of our shows across San Francisco, from pre-show planning and venue coordination to on-the-ground execution and post-event review, ensuring every event runs smoothly, on-brand and to a high standard.
• Venue Management: Maintain a detailed venue catalogue with layouts, access and contact information. Liaise with venues to develop event operations plans, venue advance sheets, emergency procedures and safety documentation as required.
• Staff Recruitment, Scheduling & Training: Lead weekend team recruitment, onboarding and ongoing training for Event Managers and Assistants. Manage and maintain up-to-date training resources, playbooks and manager toolkits.
• Musician & Production Coordination: Work with the Musician Booker to ensure artists are well-briefed and supported. Oversee production teams to ensure all technical and operational elements are executed seamlessly.
• Processes & Operational Standards: Develop and standardise processes across all shows to drive consistency, reduce ambiguity and improve efficiency.
• Budget & Inventory Management: Manage inventory, storage locations, equipment maintenance and logistics to ensure events are properly resourced.
• Field Presence & Quality Control: Attend a minimum of two shows per month, with additional event attendance as needed during training, launches and peak periods.
• Reporting & Continuous Improvement: Deliver post-event reports, analyse KPIs and customer feedback and proactively propose improvements to keep Lumos ahead of industry trends.
• Special Event & Venue Preparation: Coordinate venue-specific requirements including permits, vendor sourcing, local compliance requirements, and operational planning for unique or non-traditional event spaces.
• Coordinate Venue Insurance Requirements: certificates of insurance (COIs), vendor documentation, permits and compliance records to ensure all events meet venue and local requirements.

WHO WE’RE LOOKING FOR

• Proven experience in event operations, production or management. Ideally within the live entertainment or hospitality sectors.
• A natural self-starter who thrives on responsibility and momentum.
• Ability to motivate a team, set and uphold high standards and bring energy to your events.
• Confident in making decisions, even under pressure and always ready to find a solution.
• Strong organisational and project management skills with the ability to multitask.
• Excellent negotiation, communication and interpersonal skills.
• Budget management experience.
• Driving license, travelling to various locations as needed.
• Proficiency in Google Suite, AI and team collaboration tools.
  
  

WHAT WE OFFER

• A competitive salary with flexibility based on your experience and skills.
• Access to our discretionary annual bonus of up to 20% based on personal and business performance
• Covered travel expenses to shows
• 11 days PTO plus federal holidays and extra days off at Christmas
• An extra day of annual leave gifted for each year of service (up to an additional 3 days)
• Your birthday off (or a day within the same month)
• Health insurance
• 401k
• Maternity and paternity leave policy
• A flexible hybrid-working policy 3 days in the office and 2 at home or on-site where needed
• Significant opportunities for personal growth and career progression as the business scales.