Volunteer Success Manager in Greenville, Missouri at Girl Scouts of South Carolina Mountains to Midland

We're excited to announce a new opportunity on our team: Volunteer Success Manager! This newly created role will lead council-wide volunteer engagement, training, onboarding and support efforts, helping ensure our volunteers feel prepared, confident, and empowered to succeed. The Volunteer Success Manager will play a key role in shaping the volunteer experience through onboarding, learning and development programs, recognition initiatives, resource creation, and volunteer recruitment support.

Working closely with our cross-functional teams, this position will help create a consistent, high-quality volunteer journey across our 22-county service area, strengthening volunteer retention, leadership development, and overall mission impact.

This position may be in the Greenville, Newberry or Columbia areas, offering a blend of in-office collaboration and remote flexibility. It does require evening and some weekend availability as well as travel. We're looking for an experienced, passionate self-starter that focuses on volunteer engagement, excels at building relationships, and is committed to helping volunteers thrive as leaders and advocates for Girl Scouts.

If you or someone you know would be a great fit, we encourage you to apply and help us continue building extraordinary experiences by…

Volunteer Learning & Development

• Design and deliver engaging volunteer training and learning experiences.
• Manage volunteer learning platforms and training resources.
• Develop onboarding pathways, training content, and learning tools.
• Maintain training records and certifications.
• Partner with subject matter experts to enhance volunteer development.

New Volunteer Onboarding & Success

• Lead the onboarding experience for new volunteers and troop leaders.
• Provide guidance, development opportunities, and first-year support.
• Facilitate office hours and volunteer support opportunities.
• Connect volunteers with resources and ongoing learning opportunities.

Volunteer Leadership Development

• Train and support Service Unit Managers and key volunteers.
• Facilitate leadership development and skill-building opportunities.
• Recruit and develop volunteer trainers and facilitators.
• Gather feedback and improve volunteer support strategies.

Volunteer Engagement & Recognition

• Lead volunteer recognition and awards programs.
• Plan and facilitate volunteer engagement events.
• Create volunteer-focused communications and resources.
• Promote a positive, rewarding volunteer experience.

Volunteer Recruitment & Partnerships

• Support recruitment efforts for volunteers across the council.
• Represent Girl Scouts at community and recruitment events.
• Develop partnerships that expand volunteer engagement opportunities.
• Serve as liaison to key volunteer and community partners, including Kappa Delta Sorority.

What you bring to contribute immediately to the organization and team…

• Bachelor's degree in a related field preferred; or equivalent combination of education and experience in training, curriculum development, teaching, volunteer management, program administration, customer service, or related areas.
• Bilingual proficiency in English and Spanish is highly desirable.
• Previous Girl Scout leadership, volunteer, or council experience is strongly preferred.
• Demonstrated networking and community engagement skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong relationship-building skills and the ability to work effectively with diverse audiences.
• Demonstrated empathy, integrity, professionalism, and customer service orientation.
• Exceptional listening, problem-solving, and organizational skills.
• Strong training (via video), presentation and public speaking skills, with the ability to tailor messaging to different audiences.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and CRM/database systems, preferably Salesforce.
• Strong attention to detail and ability to maintain accurate records within CRM database systems.
• Ability to manage multiple priorities, deadlines, and changing demands in a fast-paced environment.
• Proven ability to work independently in a remote or hybrid environment.
• Ability to travel regularly throughout the council's 22-county service area and work occasional evenings and weekends as needed.
• Active membership in the Girl Scout organization is required and may be obtained upon hire, upholding the values of the Girl Scout Promise and Law.
• Must have reliable transportation, possess a valid South Carolina driver’s license, maintain personal auto insurance meeting the council insurance company’s requirement for coverage, and submit to a background check.

In a collaborative, inclusive environment, GSSC-MM offers you…

• Professional growth through cross-functional collaboration, mentoring opportunities, and meaningful contributions that strengthen council membership and volunteer engagement.
• This position is primarily remote and includes periodic in-person all-staff and team meetings as part of our collaborative work environment.
• New hires participate in a structured 30/60/90-day onboarding and development plan, to integrate into our engaging, collaborative workplace.
• An engaging workplace culture rooted in purpose, connection, and creativity—where your ideas are valued, and your impact is felt.
• A comprehensive benefits package includes flexible healthcare options with shared premiums, accruing vacation time, paid time off between Christmas and New Year’s, 401k and a variety of team-building activities that make work both rewarding and fun.
• A comprehensive job description will be provided during the interview process or upon request.

Equal Opportunity Employer

Girl Scouts of South Carolina-Mountains to Midlands is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all individuals are treated with dignity and respect. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process. Applicants needing accommodation should contact Human Resources at HR@gssc-mm.org.