Practice Growth Specialist in Haciendas del Canada, Nuevo León at Jobgether

• Manage a portfolio of practitioner accounts throughout the customer lifecycle, including onboarding, adoption, expansion, and retention.

• Convert new practitioner registrations into active ordering accounts and guide customers toward their first order and consistent ordering habits.

• Identify and pursue cross-selling opportunities for additional product lines and services, including laboratory testing, online storefronts, and related solutions.

• Achieve monthly and quarterly performance targets related to new ordering accounts, customer activation, and account expansion.

• Conduct customer calls, virtual meetings, demonstrations, and training sessions to help practitioners understand and effectively use the platform.

• Guide practitioners through the onboarding and adoption journey by aligning available features and services with their operational workflows and business objectives.

• Proactively identify customer needs, challenges, and growth opportunities through discovery conversations and ongoing engagement.

• Maintain regular communication through email, phone, and virtual meetings to strengthen relationships, encourage adoption, and sustain customer engagement.

• Monitor account activity and identify risks to customer adoption, engagement, or retention, implementing appropriate solutions or escalating issues when necessary.

• Maintain accurate and up-to-date records of customer interactions, account activities, opportunities, and follow-up actions within CRM systems.

• Gather customer feedback, identify recurring challenges, and share actionable insights with internal teams to support product improvements and enhance the customer experience.

• Develop and maintain comprehensive knowledge of the product portfolio, including supplements, diagnostics, wholesale offerings, and integrations.

• Build trusted, long-term relationships with practitioners by delivering responsive support, personalized guidance, and proactive account management.

• Between 2 and 4 years of experience in sales, customer success, account management, or another customer-facing commercial role.

• Strong communication and interpersonal skills, with the ability to build trust, understand customer needs, and maintain productive professional relationships.

• Experience conducting customer calls, product demonstrations, training sessions, or presentations.

• Demonstrated ability to manage a portfolio of accounts, balance competing priorities, and maintain consistent engagement across multiple customers.

• Experience using CRM platforms such as Salesforce or comparable customer relationship management tools to track interactions, manage pipelines, and organize follow-ups.

• Strong problem-solving and organizational skills, with the ability to identify adoption barriers, recommend appropriate solutions, and manage customer challenges effectively.

• Commercial awareness and the ability to recognize account expansion opportunities, encourage product adoption, and work toward measurable performance targets.

• Ability to learn complex product offerings quickly and communicate their value in a clear, practical, customer-focused manner.

• Proactive, adaptable, and results-oriented approach, with a strong sense of ownership and a commitment to customer satisfaction.

• Ability to collaborate with cross-functional teams, share customer insights, and contribute to continuous improvements in customer experience and business performance.

Nice to Have:

• Experience working in healthcare, wellness, digital health, or a related industry.

• Familiarity with healthcare practitioner workflows, clinical operations, or practice management.

• Previous experience working toward sales quotas, revenue targets, customer activation goals, or account growth objectives.

• Interest in health technology and solutions that help practitioners deliver more effective, connected patient care.

• Competitive base salary: Earn between $60,000 and $75,000 CAD annually, depending on experience, skills, and location.

• Performance-based compensation: Receive additional variable compensation tied to account growth and ordering milestones, on top of your base salary.

• Remote-first flexibility: Work remotely in an environment designed to support autonomy, flexibility, and productivity.

• Flexible paid time off: Benefit from a flexible PTO policy that supports personal well-being and work-life balance.

• Retirement savings support: Access an RRSP or 401(k) matching program, depending on your location and eligibility.

• Equity opportunities: Receive access to stock options as part of the overall compensation package.

• Comprehensive healthcare benefits: Access a premium benefits package with customizable coverage, paramedical services, and a Health Spending Account (HSA), subject to regional availability.

• Wellness product discounts: Enjoy discounts on a range of wellness products.

• Continuous learning: Access professional development opportunities to strengthen your skills and support long-term career growth.

• Supportive team culture: Work in a collaborative, inclusive environment that values curiosity, shared success, open communication, and people-first leadership.