Customer Service Clerk in Chesapeake, Virginia at City of Chesapeake Human Resources

Are you passionate about animals and enjoy helping people? Chesapeake Police Animal Services is looking for a compassionate and enthusiastic Customer Service Clerk I to join our front-line team. In this rewarding role, you’ll support our mission of animal welfare by assisting citizens with adoptions, redemptions, and animal services—ensuring both pets and people receive the highest quality of care and service.

As a key team member, you’ll be the welcoming face of our facility, guiding citizens through the adoption process, reuniting lost pets with their families, and providing essential education on responsible pet ownership. Your work will directly contribute to positive outcomes for animals in our care and help us build a more compassionate community.

This is more than just a customer service job—it’s a chance to make a meaningful difference in the lives of animals and the people who love them. If you’re ready to join a mission-driven team where every day brings new opportunities to help, we’d love to meet you!

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education.

EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this class requires a minimum of three months of related, full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES:
May require certifications depending on the department. Depending on departmental operational requirements, may require valid driver’s license and driving record in compliance with City Driving Standards.

SPECIAL REQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or citywide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

PREFERRED REQUIREMENTS:
Experience with Microsoft, Outlook and SharePoint.
Strong customer service skills.

In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law-enforcement officer/deputy.