Account Representative - Norfolk, VA in Norfolk, Virginia at DCM SERVICES LLC

DCM Services

Account Representative

Remote in Florida, Virginia, Tennessee, South Carolina, North Carolina | Full-Time | Non-Exempt

DCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to provide compassionate, compliant, and professional account resolution services.

At DCM Services, we believe that treating people with dignity — whether they are our employees or the families we serve — is the foundation of everything we do. Our team members enjoy a collaborative culture, ongoing development opportunities, and a workplace where your contributions truly matter.

As an Account Representative I, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. This is an office-based role at our Minnesota location. You will be part of a supportive team that values empathy, accuracy, and professionalism.

• Generate outbound calls and field incoming calls

• Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing

• Negotiate payment arrangements and follow up as needed

• Send confirmation and settlement letters as required

• Accurately document accounts and notate files with correct transaction codes

• Respond to all voicemail messages daily

• Adhere to company policies, procedures, and client-specific requirements

• Uphold company information security and privacy responsibilities

• High School Diploma or GED

• Goal-oriented mindset with strong organizational skills

• Courteous, empathic, and professional telephone manner

• Strong verbal and written communication skills

• Ability to multi-task effectively in a fast-paced, regulated environment

• Team-oriented with the ability to also work independently

• Computer proficiency and the ability to learn new systems

• Licensed Debt Collector (or ability to obtain licensure)

• Competitive, freshly increased wages — we invest in our people

• Meaningful work that requires true compassion and professionalism

• Collaborative, supportive team culture in a stable, established company

• Bonus-eligible role with performance recognition