Programs & Practice Lead in Plymouth, New Hampshire at Archways

The Programs and Practice Lead provides on-site leadership and coordination of direct support delivery at an Archways center under the direction of the Programs & Practice Manager. This role serves as the primary day-to-day resource for staff in relation to direct support work, reinforcing practice standards, mentoring team members, supporting onboarding and development, and ensuring services are delivered in alignment with approved program models, organizational policies and scope, and participant-centered approaches.

The Programs and Practice Lead promotes accountability, ethical conduct, consistency, collaborative problem-solving, and strong cross-center communication while appropriately escalating systemic, operational, or high-risk concerns. This position provides direct peer support services to individuals and families through a strengths-based, participant-centered, and trauma-informed approach. Services include Peer Recovery Support, Family Support, Kinship Navigation, Resource Navigation, Parent Support, group facilitation, community outreach, and related direct peer service activities.

Programs and Practice Leads represent a specific Archways’ Center, but also often have specialized program coordination roles across multiple Archways’ locations which support the coordination and implementation of Archways programming but do not hold responsibility for program design, funding compliance, or strategic program development, which remain under management and leadership oversight.

1. Lead Daily On-Site Practice: Serve as the on-site direct support staff lead and resource, providing real-time support, mentorship, guidance, and problem-solving while modeling trauma-informed, solution-based, positive participant-centered practice while ensuring staff adhere to general employment processes and policies.
2. Uphold Ethical & Professional Standards: Model strong professional practice, including confidentiality in participant and management matters, professional disposition (no gossip or blame), solution-focused communication, and adherence to organizational and employment policies and approved delivery models.
3. Support Daily Staffing & Coverage: Oversee the Center’s schedule and time utilization to ensure balanced coverage and service delivery by reviewing calendars; providing initial approval of PTO, wellness hours, transportation requests, and same-day schedule adjustments according to established processes, and communicating call-outs to the Operations & Events Coordinator and the Programs & Practice Manager.
4. Address Short- and Long-Term Coverage Needs: Communicate and collaborate with the Operations and Events Coordinator and the management team to resolve weekly and ongoing staffing gaps, including coordinating cross-center support, and remote/Zoom assistance when needed.
5. Drive Daily Communication & Team Alignment: Lead daily huddles and ongoing staff check-ins to reinforce expectations, strengthen communication, and maintain team cohesion. Participate in Lead meetings and collaborate with other Leads to ensure consistent practice across centers.
6. Supervise, Mentor & Support Performance: Provide structured mentorship and support performance improvement through direct mentoring, 1:1 Operational Meetings (PEG review, GPRA follow-up, accountability), contributing substantive input to performance reviews without holding final evaluation authority.
7. Oversee CRSW Supervision: Conduct or develop into CRSW Group Supervision Lead. Coordinate supervision agreements in collaboration with the Mentorship and Supervision Manager to ensure compliance with credentialing standards.
8. Support Recruitment, Onboarding & Volunteer Oversight: Assist in staff recruitment and interviewing. Lead day-to-day onboarding and training of new staff and volunteers. Provide day-to-day oversight of interns and volunteers and support ongoing skill development.
9. Manage Caseload Distribution: Assign and monitor participant caseloads in accordance with policy. Ensure basic intake forms are completed accurately, balance assignments across programs to ensure continuity, capacity alignment, and effective service delivery.
10. Make initial Recommendations on Participant Financial Supports: Review and approve or deny internal financial assistance requests (gas cards, GPRA incentives, workforce supports, laundry, etc.). Additionally, assess Trestle Fund eligibility, recommend cases for financial review, and ensure required documentation is secured.
11. Ensure Documentation & Data Compliance: Review daily documentation in Recovery Link and QuickBase to ensure same-day/ 24-hour entry, DAP format adherence, referral logging, survey completion, accuracy, confidentiality, and regulatory compliance. Address deficiencies promptly. Enter needed data for specific initiatives, including tracking for program related deliverables.
12. Strengthen Program Implementation & Participant Safety: Implement and reinforce approved program models, processes and procedures, and organizational standards. Address service challenges through decisive problem-solving and escalate systemic or high-risk concerns appropriately.

Qualifications & Requirements

• Full time experience as a Peer Recovery Support Worker or Family Support Specialist.
• Strong organizational and communication skills.
• Demonstrated leadership and mentoring skills.