Customer Service Rep - Bilingual in Taylor, Michigan at National Fuel Transport

The Customer Service Representative is responsible for providing professional, timely, and accurate service to customers while supporting the daily operations of the fuel transportation and delivery business. This position serves as a key point of contact between customers, sales, dispatch, drivers, terminals, and billing.
The ideal candidate is organized, dependable, detail-oriented, and able to work in a fast-paced environment where priorities can change throughout the day. Excellent communication skills and the ability to remain calm and professional when handling customer concerns are essential.
ESSENTIAL DUTIES & RESPONSIBILITIES
Answer incoming customer calls and emails promptly and professionally.
Assist customers with questions regarding orders, deliveries, delivery schedules, pricing, account information, and general service needs.
Take customer orders accurately and enter all required information into the appropriate systems.
Provide customers with delivery updates and estimated times of arrival (ETAs).
Research customer questions and provide accurate answers or follow up when additional information is needed.
Handle customer complaints and service issues professionally and work toward timely resolution.
Maintain positive relationships with customers and provide a high level of customer service.
Follow up with customers when requested or when an issue requires additional communication.