Senior Default Servicing Specialist in United States at Jobgether
Explore Related Opportunities
Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Default Servicing Specialist in the United States.
This role is centered on managing complex default servicing cases related to Home Equity Investments, combining deep expertise in loss mitigation, foreclosure processes, and regulatory compliance. You will play a key role in analyzing distressed accounts, designing recovery strategies, and ensuring both investor protection and homeowner support are balanced effectively. Operating in a fast-paced fintech environment, you will collaborate closely with subservicers, legal partners, and internal stakeholders to drive compliant and efficient servicing outcomes. The position also includes significant ownership in process improvement, escalation resolution, and operational oversight of servicing workflows. In addition, you will help strengthen team capability by training and mentoring colleagues on evolving policies and procedures. This is a high-impact role for a seasoned servicing professional who thrives in complex, regulated financial environments and enjoys solving multifaceted default scenarios.
- Analyze defaulted Home Equity Investment accounts and develop strategic loss mitigation and recovery solutions based on financial and regulatory considerations.
- Manage foreclosure, bankruptcy, and loss mitigation processes in collaboration with attorneys, investors, and servicing partners.
- Oversee subservicer performance through audits, call monitoring, and compliance checks to ensure adherence to servicing standards.
- Handle escalated servicing cases and provide direct support for complex customer inquiries and resolution paths.
- Ensure accurate and compliant documentation across all servicing activities in alignment with regulatory requirements.
- Collaborate with internal teams and external partners to ensure timely, consistent, and compliant servicing execution.
- Train and mentor team members on updated processes, policies, and servicing best practices.
- Contribute to continuous improvement of workflows, systems, and servicing procedures through feedback and analysis.
- 5+ years of experience in mortgage servicing, HELOC, or Home Equity Investment servicing, with strong focus on default and loss mitigation.
- Deep knowledge of foreclosure processes, including end-to-end lifecycle management and title report interpretation.
- Proven experience conducting subservicer audits, performance reviews, and compliance monitoring.
- Strong understanding of mortgage servicing regulations and documentation requirements.
- Ability to build structured loss mitigation strategies using financial analysis and case evaluation.
- Excellent communication and stakeholder management skills, including interaction with investors, attorneys, and servicing partners.
- Experience mentoring or training team members and sharing technical expertise effectively.
- Bachelor’s degree required or equivalent professional experience in a related field.
- Comprehensive medical, dental, and vision insurance with FSA and HSA options
- Unlimited PTO plus 10 paid company holidays
- Fully remote work flexibility within eligible U.S. states
- Fully paid parental leave with supplemental benefits and transition work options
- Equity participation in a high-growth fintech company
- 401(k) retirement savings plan with employer support
- Life insurance, short-term and long-term disability coverage
- Monthly stipends for internet, mobile, and wellness expenses
- Home office reimbursement and company-provided equipment (including MacBook and monitor)
- Inclusive, mission-driven culture with strong focus on employee well-being and growth.