PROJECT MANAGER I in Traverse City, Michigan at 4Front Credit Union

Project Manager I

4Front Credit Union | Strategic Innovation | Exempt

This position is not eligible for immigration sponsorship.

Salary Range: $64,886.69 - $81,108.36

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About 4Front Credit Union

At 4Front, we are more than a financial institution — we are a community partner, a trusted advisor, and a team committed to helping our members achieve their financial dreams.

We believe in:

• Building authentic relationships
• Empowering our employees to grow and lead
• Creating a culture of respect, inclusion, and collaboration
• Delivering service that truly wows

Our team members live our credit union philosophy every day — people helping people.

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Why Join 4Front?

We care deeply about our team. When you join 4Front, you can expect:

• Competitive pay
• Comprehensive medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with employer match
• Tuition reimbursement and professional development opportunities
• Career growth pathways within a stable and growing organization
• A collaborative, supportive culture focused on teamwork and DEI
• Community involvement opportunities

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Reporting Structure

• Reports to: Chief Innovation Officer
• Supervises: None

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Position Purpose

The Project Manager I leads cross-functional initiatives that support the credit union’s strategic goals and organizational priorities. This role partners with stakeholders, project teams, and leadership to plan, coordinate, and deliver projects that improve operations, member experience, and organizational effectiveness. The position serves as a facilitator and servant-leader, helping teams navigate roadblocks, maintain alignment, and execute projects successfully using appropriate project management methodologies. Through organization, communication, and collaboration, this role helps turn strategic ideas into measurable results.

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What You’ll Do

Project Leadership & Delivery

• Lead projects from initiation through completion
• Coordinate project activities, timelines, deliverables, and resources
• Ensure projects align with organizational goals, member expectations, and business needs
• Monitor project progress and support successful delivery outcomes

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Stakeholder Partnership & Collaboration

• Partner with stakeholders to define project scope, objectives, and success criteria
• Facilitate communication and alignment across teams and departments
• Build strong working relationships with internal and external stakeholders
• Support collaborative decision-making and issue resolution

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Agile & Project Management Methodologies

• Apply appropriate project management methodologies based on project needs
• Support agile, waterfall, or hybrid delivery approaches
• Facilitate project meetings, planning sessions, retrospectives, and status updates
• Promote effective project management practices and continuous improvement

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Team Facilitation & Servant Leadership

• Act as a servant-leader for project teams
• Identify and remove roadblocks impacting project progress
• Support team collaboration, accountability, and engagement
• Help create an environment focused on delivery and continuous improvement

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Risk, Change & Communication Management

• Identify project risks, dependencies, and constraints
• Communicate project status, challenges, and mitigation plans clearly
• Facilitate change requests and ensure stakeholders understand impacts
• Support organizational readiness and change management efforts

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Project Governance & Operational Support

• Maintain project documentation, reporting, and project closure standards
• Support governance processes and project management best practices
• Contribute to development of PMO tools, templates, and methodologies
• Promote consistency and operational excellence across project delivery

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Testing, Readiness & Continuous Improvement

• Support business and technical testing coordination as needed
• Help ensure solutions are operationally ready for implementation
• Facilitate retrospectives and lessons learned discussions
• Recommend improvements to project delivery processes and team effectiveness

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Operational Excellence

• Manage multiple priorities and initiatives effectively
• Maintain strong organization and attention to detail
• Communicate issues, risks, and opportunities clearly
• Support continuous improvement of project management practices

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What Success Looks Like

• Projects are delivered effectively and aligned with business goals
• Stakeholders remain informed, engaged, and aligned
• Risks and roadblocks are identified and managed proactively
• Teams collaborate effectively and remain focused on delivery
• Appropriate methodologies support successful project outcomes
• PMO standards and practices continue to improve
• Projects provide measurable business and member value

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Qualifications

Education

Bachelor’s degree in Engineering, IT, Computer Science, Business, Management, or related field preferred, or equivalent experience

CAPM certification preferred

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Experience

1+ years of professional project management or related experience preferred

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Knowledge & Skills

• Understanding of project management methodologies, including Agile and waterfall
• Ability to lead projects of varying scope and complexity
• Strong organizational and time management skills
• Excellent communication and stakeholder management abilities
• Problem-solving and conflict resolution skills
• Ability to manage competing priorities and deadlines
• Strong collaboration and facilitation abilities

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Physical & Work Environment

• Primarily office environment
• Occasional travel may be required

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Compliance Commitment

This role requires adherence to organizational policies related to privacy, information security, and regulatory standards

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Additional Expectations

• Assumes responsibility for tasks and duties as assigned

This job description is not intended to be all-inclusive. Additional duties may be assigned as needed.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.