Market Manager in Kansas City, Missouri at Pierson Wireless Corp.

Job Title: Market Manager

Department: Operations

Reports To: Regional Director

Market Manager Summary: Responsible for coordinating installation activities safely and efficiently across the assigned market of their supervision; overseeing Market/Project Foremen and Field Technicians to ensure correct and timely installations; directly interfacing with existing Pierson Wireless customers, while building new customer relationships in the Market Manager’s assigned market. Also, this position should follow identified processes, while communicating process improvements to leadership and the training/development team.

Market Manager Duties and Responsibilities:

• Detail-oriented and results-driven individual, knowledgeable and competent in RF and optical distribution of RF signals
• Focused on diving into current activities and opportunities, and leveraging current activities into future business
• Working alongside the team, from all levels of the Pierson Wireless team, advancing our customers’ projects and the company’s goals and long-term vision as a leading wireless infrastructure, engineering, and construction company
• Committed to going above and beyond daily, supporting customer projects and company initiatives
• Willing, able, and motivated to travel to support market activities, as needed
• Maintains open and accurate communication with supervisors and team members under your supervision
• Ensures their project teams are aware of all new processes and complete installations accordingly
• Maintains project timelines and communicates the schedule and any potential disruptions to all invested parties
• Interfaces with Pierson Wireless’ Customers
• Clocks in and out for activities throughout the day in Pierson Wireless’ project management cloud solution
• Monitors, reviews, and approves both time logs and expense submissions of Market/Project Foremen and Field Technicians under your supervision
• Supervises Market/Project Foremen, Field Technicians, and contractors to ensure installations are completed in accordance with customer, manufacturer, and Pierson Wireless standards
• Reviews project installations for accuracy and efficiency
• Utilizes thePierson Wireless’ project management cloud solution to document job updates, request support from other teams, and other job-related tasks
• Schedules jobs and personnel for work within their market
• Advises upper management of any downtime or overtime for Market/Project Foremen or Field Technicians
• Maintains daily completion of safety review with onsite installation personnel
• Follows safety policies for safe work, per Pierson Wireless policies
• Completes site walks and surveys site conditions
• Coordinates installations with the Customer
• Makes recommendations to the Administration team regarding both the hiring and termination of employees, based on qualifications and/or job performance.
• Ensures their workforce performs work to the latest and correct standards, set forth by both Pierson Wireless and our Customers
• Provides support to other team members, as needed
• Safely operates company-provided equipment and vehicles and follows all local laws, regulations, and ordinances
• Submits receipts and expense records, per Pierson Wireless policy
• Abides by all policies and procedures as identified in the Pierson Wireless handbook
• Is cross-trained to lend support to other Pierson Wireless staff and departments
• Performs other duties as required (i.e., cleaning, moving, fabrication, etc.)
• Performs other related duties as assigned by management

Market Manager Supervisory Responsibilities:

• Directly supervises Market/Project Foremen, Field Technicians, and Contractor employees within the operations team
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include, but are not limited to, the following:
  • Interviewing
  • Hiring
  • Training team members
  • Planning, assigning, and directing work
  • Appraising team member performances
  • Communicating positive and growth feedback to team members
  • Addressing complaints and resolving problems.

Market Manager Benefits:

• Competitive compensation
• Medical, Vision, and Dental insurance - EMPLOYER pays 100% of employees' premiums
• FSA/DCFSA Program Eligibility
• 401(k) Retirement Savings with Employer Match - eligible after 90 days
• EMPLOYER provided Short-term / Long-term disability, Life insurance, and Accidental Death & Dismemberment - eligible after 1 year
• EMPLOYER Health & Wellness Program
• Meal stipend while traveling
• Paid Travel Time
• Paid Training/Certifications
• Paid Vacation
• Paid Sick Leave
• Paid Holidays

Market Manager Qualifications:

• High school diploma or general education degree (GED), or 5-10 years of related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses, and registrations required:
  • Valid driver’s license required
  • OSHA 30-hour certified
  • First Aid/CPR Certification
• Certificates, licenses, and registrations preferred:
  • PMP Certified (Preferred)
• Computer skills required:
  • Contract Management Systems
  • Google Suite, Microsoft Office Suite
  • Anritsu-specific equipment platforms
  • Walk-testing software
• Other skills required:
  • Weekend and night work may be required to complete closeout packages and other job-related paperwork
  • 3 years of on-the-job training
  • Minimum 5 years of experience with RF in-building systems
  • Minimum 5 years of experience in a supervisory role
  • Market management capabilities
  • Established relationships with potential Customers in their market
  • Solid leadership skills
  • Excellent communication skills
  • Working knowledge of carrier networks: LTE, 5G, Private Networks, and C-band
  • Working knowledge or at least a basic understanding of network implementations and integrations, including deployment, access, core, and transport service networks
  • Working knowledge and capabilities using industry-required testing platforms, including cable sweeping, PIM testing, fiber testing, and spectrum analysis tools
  • Knowledge of a variety of DAS platforms, including JMA, Solid, Commscope ADRF, and Corning

Market Manager Competencies:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies the appropriate person with an alternate plan.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against a standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and on budget; Manages project team activities.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; puts the success of the team above one's own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Market Manager Physical Demands and Work Environment:

• Continually required to stand
• Continually required to walk
• Occasionally required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to climb, balance, bend, stoop, kneel, or crawl
• Continually required to talk or hear
• Occasionally exposed to wet and/or humid conditions (non-weather)
• Frequently works near moving mechanical parts
• Frequently works in high, precarious places
• Occasionally exposed to outside weather conditions
• Occasionally exposed to extreme heat or cold (non-weather)
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move more than 50 pounds
• Specialized equipment, machines, or vehicles used: Aerial lifts, RF Testing Equipment

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.