Customer Service Business Analyst in Savannah, Georgia at Gulfstream
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Job Description
Date: Jul 16, 2026
Location: Savannah, GA, US
Company: Gulfstream Aerospace Corporation
Customer Service Business Analyst in GAC Savannah
Unique Skills:
This is a highly visible call center environment serving high-net-worth customers, so we are looking for someone with strong customer service and call center experience.
The ideal candidate should be customer-focused, empathetic, and skilled at understanding customer needs while delivering an exceptional customer experience in a fast-paced service environment. They should be proactive in identifying solutions, managing customer expectations, and driving issues to resolution.
Success in this role also requires the ability to work effectively within a call center setting, balancing customer inquiries, service levels, and response times while maintaining professionalism and composure. Strong collaboration skills are essential, as the individual will need to partner closely with team members and cross-functional organizations to resolve issues and deliver timely outcomes for our customers.
- Ensure accurate and timely performance analysis and reporting.
- Develops appropriate reporting mechanisms to communicate results in a meaningful manner to operational and financial management. Generate queries and reports to identify and resolve issues. .
- Prepare accurate and timely financial analysis and report actual financial performance.
- Compile financial information to help in the development of budgets, identify causes of major variances and ensure accuracy of actual data.
- Support Finance in reconciliations of accounts.
- Prepares reports related to operational or strategic initiatives.
- Performs in-depth analysis as required, for operational, financial and strategic initiatives.
- Participates in a wide variety of special projects to include business and process improvement initiatives.
- Responsible for ensuring that accurate records and complete invoices and credits are prepared for customer billing, and presentation to Accounts Receivables for designated areas of Product Support.
- Assists in accomplishing business office activities that may include audits, customer invoice disputes, invoice research, intercompany transactions and business analysis.
- Responsible for assisting operations areas by reviewing Work in Process and processing orders in a timely manner to avoid aging transactions and ensuring the operation area remains in conformance.
- Frequent use and general knowledge of industry practices, techniques and standards.
Additional Information
Requisition Number: 234772
Category: Service Center
Percentage of Travel: Up to 25%
Shift: First
Employment Type: Full-time
Posting End Date: 07/31/2026
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
Nearest Major Market: Savannah
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