Business Development Representative in Savannah, Georgia at Colonial Group, Inc.

POSITION SUMMARY

Colonial Chemical Solutions, Inc.’s Business Development team is responsible for identifying, developing, and maintaining direct sales to both current and new customers. The use of ERP/CRM systems and other tools provided will support the identification and growth of sales opportunities and increase efficiencies. This role will ensure the company is attracting and retaining business through a thorough understanding of CCS customer needs and markets. A successful employee will be able to speak with authority on services/products offered and independently advise customers of solutions for their needs.

JOB EXPECTATIONS/DUTIES

• Improve sales process working with managerial team.
• Manage a small number of accounts professionally, utilizing technology/strategy.
• Increase customer satisfaction and drive sales growth.
• Maintain CRM, pricing, sales materials, and current product knowledge.
• Expand product knowledge, continuously growing skillsets.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate external sales colleagues.
• Assist with customer leads, purchase histories, and sales reporting to appropriate colleagues.
• Actively assist VP of Sales and sales team with reporting leads / opportunities.
• Maintains an appropriate level of technical and industry knowledge of CCS products, processes, and operational procedures to ensure professional communications with customers and the marketplace in general.
• Prepares and submits reports for sales and analytical purposes.
• Price inquiries to contribute overall decision making and business growth as needed.
• Provide solutions to customer requests, issues, and inquiries to assure service excellence.
• Responsible for management and execution of RFQ’s/Bids and RFI’s to support business growth.
• Serve as liaison with other departments to address and resolve internal and external customer and sales issues in a timely manner.
• Assists with projects such as Customer Onboarding Portal and CRM.
• Assists with large-scale pricing issues and account transfers.
• Attend customer meetings as needed, create action plans, and assure timely follow up.
• Responsible for providing the sales team with quarterly margin reports and work with them to identify buying trends, lost/increased business, or potential growth opportunities.

QUALIFICATIONS/REQUIREMENTS

• High school diploma or equivalent required.
• Bachelor’s degree in business administration or a related field preferred.
• Minimum of 1-2 years of successful inside sales or sales support experience; in a chemical or commodities industry preferred.
• Proficient in Microsoft Office suite of software.
• Demonstrated ability to communicate effectively and work with all levels of the organization.
• Proven ability to successfully follow up on multiple projects at a time and achieve goals in a continuously changing work environment.
• Ability to develop new customer relationships and sustain existing relationships.
• Ability to demonstrate excellent judgement through effective and creative problem solving.
• Must be able to exude an upbeat and positive attitude while being assertive and professional in all verbal and written communication.
• Excellent interpersonal skills, effective communication skills, and customer relationship development skills.