Service Advisor in Training - Land Rover in Mobile, Alabama at Bullard Management

The Service Advisor in Training is an entry-level position designed for someone who wants to build a long-term career in automotive service operations. This role begins with the core responsibilities of a service porter, including vehicle movement, customer assistance, service drive support, and shop coordination, while also providing structured development toward becoming a full-time Service Advisor.

The ideal candidate is dependable, professional, customer-focused, and eager to learn the service side of the dealership business. This position is a great opportunity for someone who enjoys working around vehicles, helping people, and wants a clear path toward advancement.

• Greet customers promptly and professionally as they arrive in the service drive.
• Assist Service Advisors with customer check-in and vehicle staging.
• Help maintain an organized, clean, and efficient service lane.
• Escort customers when needed and provide a positive first impression of the dealership.
• Communicate clearly and respectfully with customers, advisors, technicians, and management.

• Move customer vehicles safely throughout the dealership property.
• Park, retrieve, and stage vehicles for service, delivery, or customer pickup.
• Keep the service parking areas organized and free of congestion.
• Assist with vehicle inspections, tag placement, and vehicle location tracking.
• Maintain awareness of vehicle condition and report any damage or concerns immediately.

• Assist Service Advisors with daily workflow and customer follow-up tasks.
• Help transport paperwork, keys, repair orders, and internal documents as needed.
• Support technicians and advisors by helping locate vehicles and move vehicles through the repair process.
• Assist with shuttle, pickup, delivery, or customer convenience services when applicable.
• Help ensure vehicles are ready for customer delivery after service is completed.

This position is designed to help the right person grow into a future Service Advisor role. As part of that development, the Service Advisor in Training will learn:

• How to properly greet and write up service customers.
• How repair orders are opened, updated, and closed.
• How to communicate basic maintenance needs to customers.
• How to review multi-point inspections.
• How to work with technicians on vehicle status updates.
• How to explain recommended services in a clear and professional way.
• How to understand factory maintenance schedules, recalls, warranty work, and customer-pay repairs.
• How to build trust with customers through communication, follow-up, and accountability.
• How the service department measures performance, including customer satisfaction, hours per repair order, effective labor rate, and retention.

The goal of this role is to create a career path from entry-level service support into a professional Service Advisor position.

• Valid driver’s license with a clean driving record.
• Ability to drive both automatic and, preferably, manual transmission vehicles.
• Strong work ethic and positive attitude.
• Professional appearance and communication skills.
• Ability to work in a fast-paced environment.
• Dependable, punctual, and willing to learn.
• Basic computer skills preferred.
• Previous dealership, customer service, or automotive experience is helpful but not required.

The ideal candidate is someone who:

• Wants more than just a job and is looking for a career path.
• Enjoys helping customers and solving problems.
• Has an interest in the automotive business.
• Can stay organized under pressure.
• Is coachable and open to feedback.
• Takes ownership of their responsibilities.
• Wants to grow into a higher-paying, customer-facing role.

• Ability to stand, walk, and move around the dealership for extended periods.
• Ability to work outdoors in various weather conditions.
• Ability to safely enter, exit, and operate a wide variety of vehicles.
• Ability to lift light to moderate items as needed.

Successful performance in this role can lead to advancement opportunities such as:

• Express Service Advisor
• Assistant Service Advisor
• Service Advisor
• Internal Service Advisor

This role gives you the opportunity to learn the dealership service business from the ground up. You will work directly with experienced Service Advisors, technicians, service managers, and customers while developing the skills needed to advance into a professional service sales and customer care role.

We are looking for someone who is hungry to learn, willing to work hard, and ready to grow.