General Team Member (Hybrid Front End / Produce / Grocery) in Rochester, New York at Abundance Food Co-op

Reports Directly to: Department Lead / Supervisor

Classification: Non-Exempt

Pay Range: $17.00 - $18.50

Role Level: Class 1

Location: 571 South Ave.

Union Position: Union

Work Location: Main Store

Job Summary:

The General Team Member supports the daily operations of Abundance Food Co-op across multiple departments, including Front End, Produce, and Grocery. This role provides flexible support where needed, ensuring excellent customer service, well-stocked shelves, fresh produce displays, and a clean, welcoming store environment. General Team Members contribute to creating a positive shopping experience rooted in cooperative values and sustainable, community-oriented food systems.

Supervisory Responsibilities:

• None.

Duties & Responsibilities:

• Provides friendly, knowledgeable, and responsive customer service across departments.
• Assists customers with product questions, special requests, and locating items.
• Operates registers accurately; follow cash handling and POS procedures.
• Stocks grocery shelves; rotate products; check dates; maintain department conditions.
• Assists in produce receiving, trimming, culling, rotating, and building displays.
• Supports Front End responsibilities including bagging, cleaning, and customer flow.
• Maintains store cleanliness: sweeping, mopping, organizing, and ensuring safety.
• Help receive deliveries; break down pallets; restock backstock.
• Assists in basic merchandising: signage, product displays, and promotional sets.
• Ensures cooperative values and product standards are upheld (local, organic, fair).
• Follows all food safety, sanitation, and workplace safety guidelines.
• Communicates department needs, concerns, and suggestions to supervisors.
• Participates in team meetings, trainings, and cooperative learning initiatives.
• Performs other duties as assigned.

Required Skills & Abilities:

• Strong customer service and communication skills.
• Ability to multitask and remain calm during busy periods.
• Basic math and cash-handling accuracy.
• Dependability, adaptability, and willingness to learn multiple roles.
• Ability to follow instructions and work both independently and collaboratively.
• Interest in natural foods, sustainability, and cooperative principles.

Education & Experience:

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or food industry experience is a plus.
• Experience with POS systems helpful but not required.
• Training in food safety or produce handling is a plus.
• Cooperative or community-run store experience is helpful but not required.

Physical Requirements:

• Ability to stand for long periods (6–8 hours).
• Ability to lift up to 40–50 pounds frequently.
• Repetitive motions: bending, reaching, lifting, twisting.
• Regular exposure to varying temperatures (coolers, produce cases).
• Ability to safely operate equipment such as box cutters, carts, and hand trucks.

Work Environment:

• Fast-paced grocery store environment.
• Work performed in multiple departments with changing daily needs.
• Exposure to coolers, freezers, wet floors, produce prep areas, and moderate noise.
• Frequent interaction with customers and team members.