Center Manager - Hoffner Health Center in Orlando, Florida at True Health
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Job Description
Center Manager
Job Summary
The Center Manager oversees the administrative duties and operational efficiency of the Center. Responsibilities are inclusive of acting as liaisons between administrative support and senior management. They are responsible for monitoring the schedule for an efficient workflow through the check-in and checkout process, for managing patient complaints, and for ensuring the office is well organized. THIS IS NOT A REMOTE POSITION.
Key Responsibilities
- Maintains a transparent, effective relationship with the Regional Director of Operations by supporting the organization’s activities
- Provides a courteous professional working environment
- Maintains effective communication with patients, coworkers, partners, and visitors
- Ensures efficient patient flow
- Oversees the daily operations of the health center
- Verifies daily bank deposits and petty cash
- Registers patients into the electronic medical record (EMR)
- Interviews patients for sliding fee scale services and update eligibility
- Verifies insurances and set eligibility dates in system
- Overseeing the health center’s physical condition
- Provide support to front office by performing Patient Service Representative duties as needed
- Collects payment and patient responsible balances
- Scans and import demographic and clinical documentation into patient charts
- Schedules patient appointments
- Completes regular and routine audits to ensure verification of data entry and front office requirements
- Attending and contributing to management planning meetings
- Provide guidance and support to the medical team
- Resolves patient complaints and inquiries
- Operates office equipment, i.e. fax, copier, computer, credit card, and check machine
- Provides copies of patient medical records as requested
- Contributes and enhances the positive image of the front office operations
- Provides department leadership to help facilitate staff development and overall team building
- Collaborates with community partners to facilitate patient care within all locations
- Participates in special projects aimed at maximizing the overall departmental efficiency
- Attends professional development trainings to maintain and enhance professional skills
- Manage inventory and supplies
- Attends internal and external meetings
- Conducts office meetings and communicates pertinent information
- Coordinates client referrals and interagency activities
- Contributes to achievement of company objectives
- Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)
- Other responsibilities as assigned
Essential Functions
- Problem Solving
- Customer Service
- Verbal Communication
- Written Communication
- Leadership
- Professional Judgement
- Planning/Organizing
- Adaptability
- Initiative
- Administration/Operations
- Cash Handling
- Management
Minimum Qualifications
- Education:
- Bachelor's degree or higher from an accredited college or university, Preferred or related field with two (2) years of public health/community development experience
- High School Diploma or equivalent, Required
- Experience:
- Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)
- Minimum of 2 years of professional experience working in customer service, Preferred
- Bilingual in English, Spanish, or Creole, Preferred
- Licenses or Certifications:
- N/A
- Criminal Background Clearance:
- True Health is a Health Center Program grantee under 42 U.S.C. 254b, a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n), and partners with agencies that require criminal background checks. True Health has established policies and procedures that may influence the overall employment process, hiring, and “just cause” for the termination of employees. An employee’s career could be shortened if there is a violation of any policies and procedures.
Prohibited criminal behavior is defined in Florida Statute (F.S.) 408.809. Any employee arrested for any offense outlined in the F.S.408.809 will be immediately suspended and remain suspended until the charges are disposed of in court. The employee will be terminated for an arrest or conviction of any violation listed above.
DRUG/ALCOHOL SCREENINGS
A post-offer drug and alcohol screen is a requirement for employment. Failure to successfully pass the drug/alcohol screen will be cause for the offer to be rescinded. Employees are subject to random drug/alcohol screenings throughout the duration of their employment with True Health. If an employee fails to pass the drug/alcohol screening, then this shall become grounds for discipline up to and including immediate termination.
WORK ENVIRONMENT
- The employee is subject to prolonged periods of sitting at a desk and working on a computer.
- The employee is subject to perform repetitive hand and wrist motions.
- The employee is frequently required to stand, walk, talk, and hear.
- The employee is occasionally required to use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, and move or lift up to twenty-five (25) pounds.
- The employee is required to use close vision, peripheral vision, depth perception, and adjust focus.
- A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS
The employee will work as the needs of the operation require. Normal work days and hours are Monday through Thursday, 8am – 6pm and Fridays, 8am – 12pm; however, there will be times when the employee will need to come in or work on “off hours” or “off days” to meet the needs of the position.