Police Service Officer in Michigan at Charter Township of Brownstown

Both Full Time and Part Time positions available.

Under general supervision of the Deputy Chief, The Police Service Officer (PSO) is a non-sworn, civilian position that supports the operations of the Brownstown Police Department, with primary responsibility for jail/detention operations and records/clerical functions. PSOs perform prisoner intake and monitoring, records processing, front desk and telephone duties, and other administrative and support tasks that do not require full police powers. This position requires strong judgment, professionalism, confidentiality, and the ability to work in a secure law enforcement environment.
Essential Job Functions
These examples are intended to provide a general overview of the specific duties and responsibilities of the position. The responsibilities below are not meant to be an exhaustive list of all tasks and duties performed. An individual must be able to perform each essential duty and responsibility satisfactorily with or without accommodation.
Jail and Detention Operations

• Receive, search, and process prisoners during intake and release in accordance with department policy and legal requirements.
• Conduct prisoner booking procedures including fingerprinting, photographing, property inventory, and data entry.
• Inventory, receipt, safeguard, and release prisoner property and evidence as assigned.
• Screen prisoners for medical, mental health, and safety concerns and notify supervisory or medical personnel as required.
• Monitor prisoners through direct observation and audio/video systems.
• Conduct and document required safety and welfare checks.
• Maintain secure custody standards and control access to detention areas.
• Prepare and process booking paperwork, court documents, warrants, and related records.
• Coordinate meals, hygiene needs, and basic care of prisoners.
• Conduct routine inspections of cells and detention areas for cleanliness, safety, and contraband.
• Collect money for prisoner bonds and other monetary fees.
• Fingerprint applicants, employees, and court-ordered individuals for licensing, employment, or background checks.
• Testify in court regarding prisoner handling, records, and chain-of-custody when required.

Front Desk and Communications Support

• Provide professional customer service at the police front desk and by telephone.
• Answer and route non-emergency calls.
• Provide general information and directions to the public.
• Receive walk-in complaints and assist with report initiation where authorized .
• Make radio or telephone notifications to officers and staff as directed.

Records and Clerical Functions

• Receive, review, process, and file police reports, citations, warrants, and other law enforcement documents.
• Enter, retrieve, and update information in department records systems and state/federal databases, including LEIN and related systems.
• Perform records searches and provide authorized information to officers, prosecutors, courts, and approved external requestors.
• Maintain records integrity, retention, and confidentiality in compliance with law and policy.

General Support Functions

• Operate department computer systems, records software, detention systems, and standard office equipment.
• Assist with the proper handling, logging, and storing of evidence under the supervision of the evidence custodian.
• Assist officers and detectives with administrative tasks, file management, and document preparation.
• Perform other related duties as assigned, consistent with the scope of a civilian support position.

Qualifications
Education and Experience

• Minimum age of 18 years at time of appointment.
• U.S. citizen or legally authorized to work in the United States.
• High school diploma or GED required.
• Associate degree in criminal justice or related field preferred.
• Valid Michigan driver's license with satisfactory driving record.
• No felony convictions and no disqualifying misdemeanor convictions.
• Demonstrated good moral character and background suitable for law enforcement support work.
• Basic computer proficiency required.

Selection Process
Candidates must successfully complete a department selection process, which may include:

• Oral interview
• Background investigation
• Psychological evaluation
• Pre-employment medical examination and drug screening

Knowledge, Skills and Abilities

• Working knowledge of modern office practices, records management, and data entry procedures.
• Ability to learn and properly apply department policies, procedures, and applicable laws related to detention and records.
• Ability to operate law enforcement records systems and related software accurately.
• Ability to interact and communicate clearly and professionally, both verbally and in writing, with the public, prisoners, officers, and partner agencies.
• Ability to manage interpersonal interactions and maintain order in a controlled custody setting.
• Ability to maintain strict confidentiality of criminal justice information.
• Ability to organize, prioritize, and complete multiple tasks with accuracy.
• Ability to work independently while following established procedures.

Working Environment
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May be assigned to days or night shifts, including weekends and holidays.
• May be required to work overtime based on operational needs.
• Position is non-sworn and does not exercise arrest powers.

Physical Demands
The physical demands described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in a secure detention and office environment.
• Ability to stand, walk, and sit for extended periods.
• Ability to lift and move items such as property bins, files, and supplies.
• Ability to perform searches and handle prisoner property.
• Adequate vision, hearing, and manual dexterity to operate detention and records equipment.
• Ability to manage stressful situations involving prisoners or upset visitors.
• Must be able to perform essential job functions with or without reasonable accommodation.

Supervisory Responsibilities
None.