Receiver 3 / Quality Assurance Specialist in El Paso, Texas at Frontier Door & Cabinet

Frontier Door & Cabinet, Inc. is a premier provider of interior and exterior doors, frames, door hardware, and high-quality cabinets for the commercial construction industry. With more than 25 years of experience, we are a leader in commercial and multi-family residential doors, cabinets, and hardware, with facilities in Tacoma, WA; El Paso, TX; and Phoenix, AZ. Our commitment to excellence, transparency, integrity, and respect guides everything we do. We offer a supportive work environment where personal growth and continuous improvement are encouraged. Join us in our mission to deliver top-notch products and customer service from concept to completion.

POSITION SUMMARYThe Receiver 3 / Quality Assurance Specialist is the senior receiving and inbound-quality position at our El Paso facility and the last line of defense between the dock and production. This role owns every inbound receipt from the moment it reaches the dock until it is inspected, verified, received in the system, labeled, located, and staged or handed off. It carries the authority to accept, partially receive, hold, quarantine, or reject material that does not meet specification.

The position covers the full range of material that moves through FDC: commercial and residential doors, frames, and door hardware; cabinet and casework components and cabinet hardware; sheet goods and laminates; and lumber and millwork. Much of this material is project-specific, finish-sensitive, and easy to confuse. A wrong hinge finish, a missing fire label, a mis-sized frame, an incorrect slide length, or a damaged sheet of melamine can stop production just as quickly as a missing door.

We are looking for a proven, bilingual (English/Spanish) professional with deep receiving and quality control experience, strong product knowledge, and the judgment to make the right call without being told. The Receiver 3 / QA Specialist sets the receiving and inspection standard at El Paso, trains others to it, and keeps every department informed so that no one has to guess whether material arrived, where it went, or whether it is usable.

This position requires grit, urgency, precision, communication, and accountability.

ESSENTIAL DUTIES AND RESPONSIBILITIESReceiving & Dock Operations

Own the El Paso receiving dock: prioritize inbound deliveries, unload safely, and move material from truck to a verified, labeled location without delay.Verify every shipment against the bill of lading, packing slip, and purchase order before signing; count pieces and cartons; note shortages and visible damage on the carrier’s delivery receipt and photograph all exceptions.Receive vendor shipments, inter-branch transfers, and customer returns, and route each through the correct process.Identify urgent and production-critical material and stage it directly to the Door Shop, Cabinet Production, or Shipping as required.Keep project material together by job, sales order, or work order; never allow job-specific material to be absorbed into general stock.Operate forklifts, pallet jacks, and other material handling equipment safely around trucks, docks, racking, and active production traffic.

Quality Assurance & Inbound Inspection

Perform detailed inbound inspection on all material families using defined acceptance criteria, measuring tools, and approved samples (see Precision Verification Standards below).Develop, document, and maintain receiving inspection standards and checklists by material family: what to inspect, how much to inspect, and what constitutes a reject.Perform first-article inspection on new vendors, new items, and items with a history of quality issues; increase inspection on vendors with recurring defects.Run the hold and quarantine process: tag, segregate, and record nonconforming material in a designated hold area so it cannot reach production or stock until it is dispositioned.Work with Purchasing and production leads to disposition held material (use as is, rework, return to vendor, or scrap) and document every decision.Confirm that fire-rated doors and frames carry intact, legible certification labels and that rated product has not been damaged or altered, consistent with NFPA 80; escalate any missing or compromised label immediately.Track defects and discrepancies by vendor, item, and cause; supply the data behind vendor scorecards and corrective action requests.Perform root cause analysis on receiving and quality errors, including internal errors, and put corrective actions in place that prevent recurrence.Audit staged material before release to production, transfer, or shipment when directed.

Discrepancy, Damage & RMA Management

Document every shortage, overage, wrong item, wrong finish, and damaged item with photos, quantities, and PO and item references in the discrepancy log the same day it is found.Communicate discrepancies immediately to Purchasing and affected departments, and escalate per RMA protocol.Initiate and support freight claims for visible and concealed damage within carrier timelines.Follow every discrepancy to closure (replacement received, credit issued, or material dispositioned). No open item is left unexplained.

System Accuracy & 100% Visibility

Complete receiving transactions in DMSI Agility and Clearly accurately and promptly: item, quantity, unit of measure, location, and project allocation.Apply labels, barcodes, and project identification to every received item, and reconcile vendor labeling to FDC item numbers.Assign and record the correct storage or staging location, and keep material status current: received, staged, on hold, ready for production, or ready for transfer.Keep physical material and system records aligned at all times so material can be found quickly after it leaves the dock.

The standard is 100% visibility. Material never disappears into the building without a system trail, a physical location, and a communication path.

Inventory Integrity & Audits

Lead and support cycle counts, physical inventories, and location audits; research variances and resolve them at the root.Perform second-party verification and audit the receiving accuracy of the team; report results and trends.Produce receiving and quality reporting (discrepancy volume, vendor defects, open holds, aged receipts) in Excel or other tools as requested.

Leadership, Training & Standards

Serve as the subject-matter expert and lead hand for receiving and inbound quality at El Paso.Train, mentor, and audit receivers in English and Spanish on product identification, inspection standards, system transactions, labeling, and safety.Write and maintain receiving and QC standard operating procedures and visual aids, such as hardware finish references, label examples, and defect photo boards.Lead 5S in the receiving, inspection, and hold areas, and drive process improvements that reduce errors and dock-to-stock time.Bring discrepancy and error trends to leadership with recommended fixes.

Cross-Department CommunicationKeep material status visible to Purchasing, Inventory Control, the Door Shop, Cabinet Production, Shipping, Project Management, Scheduling, leadership, and other FDC branches. Communicate promptly and plainly:

What arrived, and what is short, damaged, or incorrect.What is received, what is staged, and what is on hold.What is ready for production and what is ready for transfer.What still needs resolution, who owns it, and when it is expected.

No department should have to guess whether material arrived, where it went, or whether it is usable. This role owns visibility from dock to location.

Judgment, Decision-Making & OwnershipThis role is expected to make sound decisions in real time, including when to:

Receive material fully, receive it partially, or hold it for review.Request second-party verification on high-risk or high-value receipts.Refuse, reject, or quarantine damaged or nonconforming material.Stage urgent material directly to production.Keep material together by project and separate questionable material from stock.Escalate a discrepancy and communicate risk before it becomes a production issue.

This position requires efficiency, not reckless speed. Ownership means no material is left unidentified, unlabeled, unlocated, undocumented, or unexplained.

Material Protection & Site Conditions

Protect finish-sensitive, moisture-sensitive, and heat-sensitive material, including laminates, melamine, sheet goods, lumber, hardware, and doors, from sun, heat, wind-blown dust, and rain.Never leave material exposed on the dock or in the yard; use covered staging and move material quickly but safely in poor conditions.Report immediately when material arrives wet, damaged, or exposed, understanding that exposure damage creates finish failures, warranty risk, and customer-facing problems.Keep receiving areas clean, safe, and organized, and follow all FDC safety rules.Other duties as assigned.

PRECISION VERIFICATION STANDARDSMany items look alike but are not interchangeable. At a minimum, the Receiver 3 / QA Specialist must verify:

Material	What Must Be Verified
Doors	Item number and quantity; size (width × height × thickness); handing and swing; core type; species, face, finish, and texture; fire rating and label; machining and preps (hinge, lock, strike, closer); lite and louver kits; opening or mark number and job reference; physical condition
Frames	Size, gauge, profile, and jamb depth; handing; hinge and strike preps; anchor type; knocked-down versus welded; fire label; dents, bends, rust, and coating condition
Door Hardware	Manufacturer and model; function; finish (BHMA/US codes such as 626/US26D, 630/US32D, 613/US10B); handing; backset; cylinder and core type (SFIC, LFIC); hinge size, weight, and type (standard, ball-bearing, spring, electrified); closer size, arm, and mounting; exit device type, length, and trim; threshold, sweep, and weatherstrip lengths; electrified hardware voltage; counts against hardware sets and headings
Cabinet & Casework Components	Item number and description; quantity; length, width, and thickness; melamine color and laminate pattern; wood species and grain direction; core type; edge banding and edge profile; left/right orientation; project or work order reference; packaging condition
Cabinet Hardware	Drawer slide length and type (side mount versus undermount, soft-close versus standard); hinge type, overlay, opening angle, and mounting plates; pull size and finish; knob style; brackets, fasteners, and shelf pins; completeness of hardware kits and accessory packs
Sheet Goods & Laminates	Sheet count, size, and thickness; color, pattern, and finish against the PO and vendor paperwork; surface condition; chips, cracks, broken corners, scratches, warping, delamination, water exposure, and forklift damage; safe, flat, correct stacking
Lumber & Millwork	Species, grade, dimensions, lengths, and profiles; moisture content; bowing, twisting, cupping, checking, and splitting; finish condition; bundle integrity

Small receiving mistakes create large production problems. A wrong color, wrong thickness, missing hinge plate, incorrect slide length, wrong handing, or damaged laminate causes rework, machine downtime, schedule delays, and customer-facing issues. Production should never have to stop, dig, guess, or rebuild a receiving decision after material has left the dock.

EXPERIENCE AND EDUCATION

High school diploma or GED required.5+ years of receiving, warehouse, or inventory control experience, including at least 2 years in a quality control, inspection, or lead receiving role.Experience in a door, hardware, millwork, cabinet, or building products environment strongly preferred.Forklift certification, or the ability to obtain it within 30 days of hire.

SKILLS AND ABILITIES

Bilingual: fluent spoken and written English and Spanish (required).Strong working knowledge of commercial door, frame, and hardware terminology; able to identify hardware by function, finish, and handing.Working knowledge of cabinet and casework components, sheet goods, and cabinet hardware.Able to read and interpret purchase orders, packing slips, bills of lading, vendor acknowledgments, hardware schedules, submittals, BOMs, cut sheets, and shop drawings.Accurate with a tape measure, calipers, squares, and a moisture meter; reads fractional and decimal measurements without error.Proficient with ERP and inventory management systems (experience with DMSI Agility and Clearly strongly preferred), barcode scanning, and labeling.Proficient with Microsoft 365 (Excel, Outlook, Teams) and with photo documentation on a mobile device or tablet.Documents nonconformances clearly and escalates with facts, including under pressure.Proven ability to train, mentor, and audit others.Makes sound decisions without constant supervision and balances urgency, accuracy, safety, and material protection.Strong organizational skills and the ability to manage multiple priorities at once.Must demonstrate grit, ownership, reliability, accountability, and follow-through.

PREFERRED QUALIFICATIONS

Receiving or QC experience at a door shop, hardware distributor, millwork supplier, or cabinet manufacturer.Ability to identify and differentiate door hardware brands such as Schlage, LCN, Von Duprin, Falcon, Hager, Ives, BEST, and Sargent, and cabinet hardware brands such as Blum, Accuride, Grass, and Hettich.Knowledge of fire-rated opening and labeling requirements (NFPA 80).DHI coursework or certification (such as FDAI), ASQ Certified Quality Inspector (CQI), or equivalent quality training.Experience with Power Apps or other digital inspection, discrepancy, or error-logging tools.Experience with acceptance sampling, vendor scorecards, or corrective action processes.Experience leading inventory audits and producing audit reporting.Lean or 5S experience.

SUCCESS MEASURESA successful Receiver 3 / QA Specialist will consistently:

Receive door, hardware, cabinet, casework, sheet goods, and millwork material accurately, with no physical material lacking a system record.Catch wrong, short, damaged, or questionable material at the dock, before it reaches production or a jobsite.Document, communicate, and drive every discrepancy to closure.Protect fire-rated, finish-sensitive, and moisture-sensitive material from dock to location.Maintain clean system and physical location accuracy, with cycle count variances trending down.Make vendor quality issues visible in data and escalate them before they repeat.Train receivers who meet the same standard.Keep departments informed without being chased.Prevent production downtime caused by receiving errors.Keep receiving, inspection, and hold areas clean, safe, and organized.

SUMMARY STATEMENTThe Receiver 3 / Quality Assurance Specialist is a critical control point for production and for the broader business in El Paso. This position must understand the complexity of door, frame, hardware, and cabinet components, hold material to specification, and lead others to the same standard. The role requires fast, precise receiving; disciplined inspection; strong material protection; sound judgment; constant communication in English and Spanish; and full ownership of visibility from dock receipt to final location.

QUALIFICATION REQUIREMENTSThe requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standing, walking, bending, kneeling, reaching, and climbing approximately 8 hours/day, 5 days a week.Lifting and carrying up to 75 lbs; handling heavy, long, oversized, or awkward items such as doors, frames, sheet goods, and lumber with equipment or team lifts.Use of hands to finger, handle, or feel objects, tools, or controls; and talk and hear.Specific vision abilities required by this job include close vision, particularly reading very fine print such as labels, part numbers, and fire labels, and the ability to distinguish colors, finishes, and sheens.Operating forklifts, pallet jacks, and other material handling equipment.

WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in warehouse, dock, and yard settings, including outdoors in El Paso conditions: extreme summer heat, intense sun, wind and dust, and seasonal monsoon rain.While performing the duties of this job, the employee frequently works near moving mechanical parts, forklifts, trucks, and active production traffic. The employee is occasionally exposed to vibration.The noise level is usually loud.May be exposed to hazardous chemicals in the workplace.

SAFETY EQUIPMENTFrontier Door & Cabinet’s Safety Program and all established safety rules must be followed, and equipment used where required. This will include safety glasses and hearing protection. This position will also require use of gloves, safety glasses, and dust masks.

JOB TYPE AND BENEFITSJob Type: Full-time | Work Location: In person, El Paso, TX

Benefits:

401(k)Health, dental, and vision insuranceLife and disability insurancePaid time offFlexible spending accountEmployee assistance programOpportunities for professional development and internal advancement

People with a criminal record are encouraged to apply.

Frontier Door & Cabinet, Inc. is an Equal Opportunity Employer.