Manager, Delivery in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Delivery based in the United States.

This role leads a critical client-facing Delivery function responsible for onboarding, reporting, billing operations, and ongoing measurement delivery.
You will manage and develop a team of Delivery Analysts, Managers, and Leads while ensuring consistent, scalable, and high-quality client outcomes.
The position combines people leadership with hands-on ownership of complex delivery challenges, including reporting accuracy, client escalations, and revenue risks.
You will work across a matrixed organization, partnering with Sales, Account Management, Product, Engineering, Marketing, and Professional Services leadership.
A key focus will be improving operational processes, developing scalable playbooks, and identifying recurring issues that can be addressed through better systems and workflows.
You will also act as a trusted escalation point, helping translate technical concepts into clear solutions for clients and internal stakeholders.
This is a high-impact opportunity for an experienced delivery leader who enjoys developing talent, solving complex problems, and improving the client experience at scale.

The Manager, Delivery will oversee the performance, development, and operational effectiveness of the Delivery team across a portfolio of client accounts. The role requires a balance of strategic leadership, process ownership, client relationship management, and hands-on problem solving to ensure reliable delivery and continuous improvement.

• Manage and monitor ongoing client delivery, reporting, and billing operations across a portfolio of accounts.
• Recruit, onboard, coach, motivate, and develop Delivery Analysts, Delivery Managers, and Delivery Leads.
• Establish clear performance expectations and support team members in maximizing their individual contribution and professional growth.
• Monitor key performance indicators such as time to value, reporting accuracy, and client satisfaction.
• Develop strategies and initiatives to consistently meet or exceed client and team performance goals.
• Oversee internal initiatives designed to improve the overall client experience.
• Analyze recurring reporting, billing, onboarding, and delivery issues to identify opportunities for process improvement.
• Lead cross-functional teams and influence stakeholders across a matrixed organization.
• Own Delivery playbooks, templates, process documentation, and operational standards.
• Ensure process updates and best practices are communicated consistently across Professional Services and relevant internal teams.
• Partner with leadership to define clear handoff points, escalation paths, and shared workflows between technical and client-facing teams.
• Provide client and market feedback to Product, Engineering, and Marketing teams to inform improvements to technology, reporting capabilities, and processes.
• Resolve complex and non-routine client issues, including reporting discrepancies, billing concerns, and revenue-risk escalations.
• Serve as a senior escalation point for client delivery issues and internal teams requiring Delivery support.
• Support the onboarding and training of new Delivery team members.
• Identify opportunities to improve the scalability, consistency, and quality of the overall Delivery function.
• Partner with leadership to strengthen operational processes and ensure a seamless client experience throughout the account lifecycle.

Requirements:

The ideal candidate is an experienced people leader with a strong background in media, advertising, client success, or professional services delivery. You should be comfortable managing teams, resolving complex client challenges, working with technical stakeholders, and improving operational processes in a fast-paced environment.

• Bachelor’s degree in Business, Communications, or a related field preferred.
• 4+ years of management experience, ideally leading a team of approximately 2–5 direct reports.
• 6+ years of experience in media, advertising, client success, account management, reporting, or client delivery.
• Strong working knowledge of reporting and measurement products, with the ability to collaborate effectively with technical teams.
• Proven experience resolving complex, non-technical client issues and de-escalating sensitive situations.
• Strong client management and relationship-building skills.
• Excellent written and verbal communication skills.
• Ability to explain technical concepts clearly to non-technical audiences.
• Strong organizational skills and the ability to manage multiple priorities independently.
• Demonstrated ability to identify operational problems, analyze root causes, and implement effective improvements.
• Experience creating or managing playbooks, templates, documentation, and standardized processes.
• Strong cross-functional collaboration and stakeholder management skills.
• Ability to influence teams and stakeholders within a matrixed organization.
• Strong people management, coaching, mentoring, and talent development capabilities.
• Comfortable serving as an escalation point for complex client delivery and billing issues.
• Ability to work effectively in a fast-paced environment with changing priorities.
• Experience with TV, video, advertising technology, media measurement, or related platforms is a plus.

Benefits:

• Base salary of $184,000–$205,000 per year, commensurate with experience.
• Equity participation.
• Flexible, discretionary paid time off.
• Spring, Summer, and Winter company breaks.
• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan with company matching.
• HSA and FSA options.
• Paid maternity and parental leave for all family additions.
• Cell phone and Wi-Fi reimbursement.
• Commuter benefits.
• Fully remote position within the United States.
• Hybrid work option preferred in New York, NY.
• Opportunity to lead and develop a high-impact client delivery organization.
• Opportunity to influence product, technology, and operational improvements through direct client feedback.
• Collaborative environment with significant cross-functional exposure and ownership.