Front Office Hero - Siesta Key in Siesta Key, Florida at Gulf Coast Property Management

Who We Are and What We Do

We are Gulf Coast Property Management (GCPM) and we assist property owners and investors with the business of renting their rental homes. We bridge the gap between property owners, residents, and guests by providing professional marketing, leasing, and management services on their behalf. We are passionate about what we do and about expanding our customer base. Gulf Coast Association Management (GCAM) is our community association management division that focuses on the management of community association in Florida that fall under Fl Statute 718/720.

Front Office Hero - Gulf & Bay Club Bayside

Saturday–Tuesday, 9:00 AM–5:00 PM

Pay Range: $23–$25/hr.

The Hero We Need

At Gulf & Bay Club Bayside, our Front Office Hero is more than the person at the front desk. This is the steady, welcoming presence that helps guests feel cared for, owners feel confident, and the entire property feel connected.

The hero we need is someone who understands that every call answered, every reservation confirmed, every work order followed up on, and every guest interaction handled with care helps create the kind of experience people remember.

This person brings heart, professionalism, follow-through, and the confidence to step into busy moments with a positive attitude and a solutions-focused mindset.

If you take pride in helping people, creating calm out of chaos, and being the person others can rely on, then you may be exactly who we are looking for.

We will train you on our systems, processes, and procedures, but the right hero already brings something we cannot teach: a genuine desire to serve, a commitment to doing things well, and the ability to make people feel supported from the moment they walk through the door.

This hero is dependable, detail-oriented, compassionate, and driven by the belief that excellent service is built one thoughtful action at a time.

As part of a small team, your work will matter every day. You will help shape first impressions, solve problems before they grow, support the people around you, and play a meaningful role in the continued success of Gulf & Bay Club Bayside.

The Lay of the Land

Based in Siesta Key, on property at Gulf & Bay Club Bayside, you will be responsible for providing expert guidance, high level service, and oversight to our vacationing guests. The right person will play a pivotal role in providing a local presence, processing and managing Vacation Rental Reservations, submitting work orders, and performing inspections, as needed, in our rentals. Additional responsibilities will include coordinating various tasks and responsibilities with property managers, maintenance staff, inspectors and owners as needed.

About Gulf & Bay Club Bayside & Gulf Coast Property Management

Gulf & Bay Club Bayside is a Siesta Key community known for its coastal setting, strong ownership base, and welcoming guest experience.

This is an opportunity to step into a highly visible, on-site position at a true resort environment… where association management, guest experience, and operational execution all intersect.

What This Hero Will Do:

• Create exceptional moments through service, communication, and follow-through.
• Be the first warm welcome and trusted point of contact for guests, owners, vendors, and team members by responding promptly, professionally, and with genuine care.
• Guide guests through the reservation process with confidence, clarity, and hospitality so their experience feels smooth before they even arrive.
• Coordinate availability, rates, special requests, and reservation details with property managers to help turn everyday tasks into a seamless, memorable guest experience.

Customer Service

• Provide Exceptional Customer Service to guests by addressing inquiries, concerns, and special requests promptly and courteously.
• Assist quests with pre-arrival preparations, including providing directions, check-in instructions, and recommendations for local attractions, and amenities.
• Promptly open and follow up on work orders for guests that walk into the office with issues.
• Handle guest feedback and complaints professionally, aiming to resolve issues promptly and satisfactorily.

Communication and Coordination

• Maintain clear and effective communication with property managers, cleaning staff, maintenance personnel, and other relevant stakeholders to ensure seamless guest experiences.
• Coordinate with cleaning staff, maintenance staff, and periodically perform inspections to ensure properties are properly prepared and maintained for guest arrivals throughout their stay.

Administrative and Selling Processes

• Maintain accurate records of reservations, work orders, payments, as well as guest and staff communications.
• Identify opportunities to upsell additional services, amenities, or upgrades to enhance quest experiences and increase revenue.
• Utilize information on promotional offers, discounts, and packages to encourage current and future bookings.

Other Duties as Assigned

• Other duties may be assigned as this is an ever-changing industry.
• Adaptability is Key to Survival.

What You Must Bring to the Table

• 5 + years of proven experience in Hospitality, Customer Service, or Reservation Management required.
• A valid Florida Driver’s license is required with a clean driving record.

Knowledge, Skills, and Abilities will Prevail

• Technical computer skills are required in all forms of hardware - laptops, tablets, and mobile devices.
• Technical computer software skills are required such as Microsoft Office programs.
• Bonus points if you have worked with Streamline
• Professional in all forms of communication such as email, phone calls, video calls and text messaging to ensure the ability to build strong relationships, trust, and client satisfaction.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Excellent time management skills with the ability to change activity frequently and cope with interruptions.
• Highly responsive and reliable with strong attention to detail on all levels.
• Maintain the common grounds of the resort with attention to trash receptacles, grill stations, pool areas, etc.

Work Environment and Physical Demands

• Saturday–Tuesday, 9:00 AM–5:00 PM
• Ability to stand, sit, and walk for an extended period.
• Reach overhead and below the waist, regularly push, pull, and lift to 25 pounds, occasionally lift or move up to 50 pounds and bend, stoop, squat, kneel, and twist.
• Other duties as assigned.

The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

GCPM is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.

Gulf Coast is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.