Manager in Westlake, Ohio at A&M WELLNESS LLC

Face to Face Spa | Crocker Park – Westlake, Ohio

Position: Full-Time Spa Manager
Location: Westlake, Ohio – Crocker Park
Schedule: Full-Time | Flexible availability, including evenings and Saturdays
Compensation: Competitive salary based on experience, with performance-based bonus opportunities

Face to Face Spa is looking for an exceptional Spa Manager who knows how to lead people, drive sales, and take ownership of a thriving medical aesthetics business.

We are not looking for someone who simply manages a schedule or oversees the front desk. We are looking for a confident, motivated, hands-on leader who treats the spa's success as their own.

Our ideal Spa Manager is passionate about the beauty and aesthetics industry, thrives in a fast-paced environment, leads by example, and knows how to turn business goals into measurable results.

If you love developing people, building relationships, exceeding sales goals, and creating a luxury client experience, we want to meet you!

• Lead and inspire a team of Nurse Practitioners, Registered Nurses, Estheticians, and Spa Coordinators.

• Set clear expectations and hold employees accountable for performance, professionalism, and daily responsibilities.

• Conduct employee coaching, one-on-one meetings, performance evaluations, and ongoing training.

• Create a positive, motivated, sales-driven team culture.

• Address performance concerns promptly and professionally.

• Lead by example and take ownership of the spa's overall success.

• Take ownership of monthly revenue goals and key performance indicators.

• Motivate your team to achieve individual and location sales goals.

• Drive membership enrollments, treatment package sales, retail skincare, and client retention.

• Monitor daily sales, leads, consultations, conversion rates, rebooking, and provider productivity.

• Identify opportunities to increase revenue and develop action plans when goals are not being met.

• Coach employees on consultative selling, client education, and effective follow-up.

• Create excitement around promotions, events, and new treatment offerings.

• Ensure every client receives a welcoming, professional, luxury-level experience.

• Build lasting client relationships that encourage loyalty, referrals, and positive reviews.

• Professionally resolve client concerns and service issues.

• Oversee appointment scheduling, client communications, and follow-up.

• Ensure the team consistently delivers Face to Face Spa's customer service standards.

• Oversee all daily operations, including opening and closing procedures.

• Manage employee schedules, staffing coverage, attendance, and workflow.

• Ensure the spa is clean, organized, fully stocked, and operating efficiently.

• Monitor inventory, product ordering, and supply management.

• Review operational reports and ensure assigned administrative tasks are completed.

• Support accurate client documentation and escalate clinical or compliance concerns to appropriate licensed personnel.

• Maintain accountability for company policies, procedures, and operational standards.

• Communicate regularly with ownership regarding performance, staffing, and opportunities for improvement.

Required Qualifications

• Previous management experience in a spa, medical spa, aesthetics, beauty, wellness, or similar service-driven business.

• Strong sales background with demonstrated success meeting or exceeding revenue goals.

• Proven ability to lead, motivate, coach, and hold employees accountable.

• Excellent communication, organization, and problem-solving skills.

• Confidence in managing difficult conversations and resolving client concerns.

• Ability to multitask, prioritize, and work independently.

• Strong understanding of business performance metrics and financial accountability.

• Flexible availability, including evenings and Saturdays.

Preferred Qualifications

• Medical spa or aesthetic industry management experience.

• Experience managing multiple service providers and front desk employees.

• Familiarity with Botox, dermal fillers, laser treatments, skincare, memberships, and aesthetic treatment packages.

• Experience with Zenoti or similar scheduling and point-of-sale software.

• Experience with sales coaching, lead conversion, membership growth, and client retention.

We believe the best managers don't wait to be told what needs to be done. They anticipate problems, create solutions, develop their teams, and consistently deliver results.

Our ideal candidate is:

• A Leader: Someone who earns respect, inspires employees, and creates accountability.

• Sales-Driven: Someone who understands that growing revenue and building client relationships go hand in hand.

• Organized: Someone who can manage competing priorities without constant supervision.

• Results-Oriented: Someone who takes ownership of goals and develops plans to achieve them.

• Positive & Professional: Someone who brings energy, confidence, and solutions to the workplace.

• Hands-On: Someone who is willing to jump in, support the front desk, help close sales, and lead from the floor.

• Competitive salary based on experience.

• Performance-based bonus opportunities, subject to company bonus terms.

• Paid time off for eligible employees.

• 401(k) retirement plan, subject to plan eligibility.

• Health insurance benefits for eligible employees.

• Employee discounts on aesthetic treatments and professional skincare.

• Ongoing training and professional development.

• Career growth opportunities within a growing medical aesthetics company.

• A dynamic, team-oriented environment where strong leadership is recognized and valued.

If you are a motivated leader who loves the aesthetics industry, thrives on achieving goals, and wants to make a meaningful impact on a growing business, we would love to hear from you.

Apply today with your resume and a brief description of your management and sales experience.

Face to Face Spa – Crocker Park
Westlake, Ohio

Face to Face Spa is an equal opportunity employer.