Front Desk Coordinator in Amherst, New York at UBMD Internal Medicine

Description
Are you a master of first impressions who thrives in a fast-paced, patient-centered medical environment? UBMD Internal Medicine (UBMDIM) is seeking an organized, high-energy Front Desk Coordinator to join our team.
As the first point of contact for our patients, you will play a vital role in ensuring smooth daily clinic operations. If you are looking for a true day shift schedule with absolutely no weekends and no holidays, this is the perfect opportunity to grow your healthcare career while balancing your personal life!

Benefits

We believe in taking care of the team that takes care of our community. We offer a competitive, top-tier benefits package:
Generous PTO: Earn up to 4 weeks of Paid Time Off in your very first year!
401(k) Matching: 100% company match up to 4% (eligible after 1 year of service).
Health and Wellness: Industry-leading medical, dental, and vision insurance.
Insurance Buy-Out Options: Get extra compensation if you choose to opt out of our health coverage.
Additional Perks: Flexible Spending Account (FSA), Health Savings Account (HSA), and Life Insurance.

About UBMD Internal Medicine

As the largest practice plan within UBMD Physicians' Group, we are proudly affiliated with the University at Buffalo’s Jacobs School of Medicine and Biomedical Sciences. With 135 primary and specialty care physicians and 187 dedicated staff members across 16 hospital and outpatient clinic locations in the Buffalo-Niagara Falls area, we drive the future of medicine. Our physicians do it all—providing exceptional patient care, serving as educators to train tomorrow's healthcare providers, and leading innovative medical research.

Job Responsibilities

In this dynamic role, you will handle a variety of key administrative and customer service tasks to keep our healthcare practice running seamlessly. Your duties include, but are not limited to:
Patient Coordination: Warmly greet patients, manage the patient check-in/out process, and verify patient information and insurances.
Scheduling and Flow Management: Schedule patient appointments, manage provider schedule adjustments, and handle patient inquiries.
Financial Duties: Process daily copay reports and efficiently collect copays at the time of service.
Communication and Support: Answer phone calls with professional etiquette, assist in the call center, and manage general office skills (faxing, copying, and indexing documents).
Team Collaboration: Work closely alongside clinical and administrative colleagues to support an exceptional, patient-centered clinical workflow.

Qualifications

• High school diploma or equivalent is required; additional education or certifications in healthcare administration are a plus.
Strong interpersonal skills, professional phone etiquette, and top-tier customer service skills.
Proficiency in appointment scheduling, front desk receptionist workflows, and managing complex patient inquiries.
Solid organizational skills with the ability to multi-task effectively in a fast-paced environment.
Proficiency with medical office software and technology is preferred.
Preferred Experience: 2–3 years of experience in a medical office, hands-on experience with Electronic Medical Records (EMR), and Health-e-Net experience.

Schedule

• Day shift
Monday to Friday
No weekends
No holidays

Additional Information

• Work Location: One location (Williamsville, NY)
Pre-Employment Screening: Please note that any offer of employment is contingent upon the successful completion of a background check and drug screen.