Supervisor of Building and Station Maintenance in Boston, Massachusetts at Massachusetts Bay Transportation Authority

The Supervisor of Building & Station Maintenance plans, directs, and supervises personnel and resources involved in performing the repair, maintenance, alteration, and refurbishing of the Authority’s buildings, stations, facilities, and structures. This position also ensures the safety of passengers and employees by enforcing Authority standards and policies.

• Provide professional and courteous customer service through face-to-face interaction with customers or via telephone or written correspondence
• Assume the duties of Superintendent as needed
• Schedule and prioritize the Division’s work, ensuring safe and efficient productivity
• Perform frequent inspections of the Authority’s properties and work sites, recommending necessary maintenance, repairs, or improvements
• Arrange for the requisition, delivery, and proper maintenance of all materials, equipment, and support services from other areas as necessary
• Ensure budgetary goals are met, and all work is performed in a timely and cost-effective manner
• Participate in the recruitment, training, discipline, and promotion of personnel
• Supervise, monitor, and document the performance of various contractors, vendors, outside agencies, and municipalities
• Manage within approved operating and capital budgets
• Participate in a rotating weekend duty coverage schedule and an as-required weather-related duty coverage schedule
• Maintain manual and computerized records of all department maintenance and personnel activities
• Drive company or personal vehicles to visit work sites, assist at events and emergencies, and/or transport crews or equipment as needed
• Respond, either directly or through others, to emergencies twenty-four (24) hours per day, seven (7) days per week
• Respond to each inquiry in a courteous and professional manner, consistent with the Authority’s customer service quality standards
• Uphold the rights and interests of the Authority while building and maintaining effective relationships with employees
• Assist in workforce management by ensuring fair and consistent application and strict adherence to rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including EEO, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation policies
• Perform all other duties and projects that may be assigned

Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

Supervision

• Supervision includes, but is not limited to, General Forepersons, Forepersons, Carpenters, Iron Workers, Roofers, Laborers, Brick Masons, Cement Finishers, System Repairers, Painters, Sign Writers, Sheet Metal Workers, various contractors, vendors, outside agencies, and municipalities.

• High school diploma or equivalent (G.E.D.) from an accredited institution.
• Five (5) years of experience in building and equipment maintenance, including repair techniques in building maintenance, construction, or a related field.
• One (1) year of experience in a supervisory capacity.
• Valid U.S. driver's license.
• Effective organizational and analytical skills.
• Strong knowledge of Microsoft Word/Excel (“Office”), database, PeopleSoft, and mainframe applications.
• Excellent customer service and conflict resolution skills.
• Ability to supervise and work effectively with a diverse workforce.
• Successful applicants must have the English language skills required for the effective performance of the position.

Substitutions

• None

• Construction Supervisor’s License
• Massachusetts Builder's License
• Additional supervisory experience