Order and Client Management Specialist I in Boston, Massachusetts at eMolecules

TITLE Order and Client Management Specialist I

EOE STATEMENT

eMolecules is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

DESCRIPTION

Are you detail-oriented, customer-focused, and energized by a fast-paced environment? We're looking for a full-time, remote Order and Client Management Specialist I to join our team and play a key role in delivering an exceptional customer experience while keeping our order processing and client relationships running smoothly.

In this role, you'll support a diverse global customer and supplier base, manage day-to-day order processing across multiple systems, and build foundational knowledge of our products, systems, and processes — all under general supervision with room to grow.

Location: Candidates based in the US East Coast are preferred, to provide optimal coverage for our East Coast and European customers.

Full-time, Remote

$24-$25/hr + benefits, paid time off, holidays

What You'll Do

• Support customers and suppliers — serve as a go-to contact for a diverse global customer and supplier base via phone and email, providing accurate, timely answers on orders, shipments, availability, and pricing
• Process and manage orders — validate and process customer POs, manage work queues across Zendesk, NetSuite, and other systems, and keep order and pricing data accurate and up to date
• Troubleshoot and resolve issues — resolve failed orders, pricing discrepancies, and supplier exceptions, sourcing alternatives and communicating proactively with customers to minimize disruption
• Coordinate documentation — gather QC data, safety data sheets, certificates of analysis, and other customer-requested documents from suppliers
• Drive improvement — contribute to cross-functional projects and process improvements that enhance the customer experience

POSITION REQUIREMENTS

What We're Looking For

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1+ year of experience in customer service, order processing, or a related administrative role
• Strong attention to detail and data accuracy
• Customer-service mindset with clear, professional communication skills
• Ability to multitask in a fast-paced environment
• Experience working with customers around the globe & familiarity with different currencies is a plus.
• Familiarity with Zendesk, NetSuite, or similar systems a plus

Why Join Us

This is a great opportunity for someone looking to build a strong foundation in order management, customer service, and cross-functional collaboration within a global business. You'll gain hands-on experience with industry-leading systems while being part of a team that values accuracy, initiative, and continuous improvement.

About eMolecules

eMolecules is a global leader in chemical compound sourcing, connecting researchers and scientists with suppliers around the world through our industry-leading compound database and marketplace. We make it easier for the scientific community to find, order, and receive the building blocks they need to accelerate discovery. Our team is passionate about combining great technology with genuinely helpful, high-touch customer service.

Interested? Apply today and help us deliver an exceptional experience for customers around the world.

FULL-TIME/PART-TIME

US East Coast - Remote

POSITION

Order and Client Management Specialist I
EXEMPT/NON-EXEMPT

Non-Exempt