Assistant Business Manger in San Jose, California at North Coast Property Group, Inc.
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Job Description
About Company:
At North Coast, we believe great communities start with great people. We're an owner-operated property management firm and we’re on a mission to perfect the apartment living experience—not just for residents, but for our teams. Our people-first culture, competitive benefits, and purpose-driven approach have helped our communities consistently rank among the top 10% nationally for resident satisfaction. We create space for every team member to grow, contribute, and thrive—because when our teams succeed, our communities do too.Assistant Business ManagerPosition SummaryThe Assistant Business Manager plays a vital role in supporting the financial, administrative, and operational functions of a multifamily community. This position works closely with the Business Manager and onsite leadership team to ensure the property operates efficiently, maintains high resident satisfaction, and achieves occupancy and financial goals. Responsibilities include assisting with rent collections, resident account management, financial reporting, leasing support, vendor coordination, and compliance with company policies and housing regulations. The Assistant Business Manager helps drive the overall success of the community by delivering exceptional customer service, maintaining accurate records, and supporting daily property operations.
Minimum Qualifications- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 2 years of experience in property management, leasing, accounting, customer service, or administrative support.
- Experience working with property management software such as Yardi, RealPage, Snappt, Meet Elise or similar platforms.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
- Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
- Excellent verbal and written communication skills.
- Strong customer service and conflict-resolution abilities.
- Assist the Business Manager in overseeing the daily administrative and financial operations of the community.
- Process rent payments, monitor delinquent accounts, and support collection efforts in accordance with company policies.
- Maintain accurate resident ledgers and ensure timely posting of charges, credits, and adjustments.
- Prepare, review, and submit financial reports, invoices, and budget-related documentation.
- Assist with month-end closing procedures and account reconciliations.
- Support leasing and resident retention efforts, including application processing, lease administration, and resident communication.
- Coordinate with maintenance and operations teams to ensure efficient service delivery and resident satisfaction.
- Maintain resident files and property records in compliance with company policies and regulatory requirements.
- Assist with vendor management, invoice processing, and procurement activities.
- Respond to resident inquiries and resolve concerns professionally and promptly.
- Assist in training and mentoring leasing and administrative team members.
- Ensure adherence to Fair Housing laws, company policies, and all applicable federal, state, and local regulations.
The Assistant Business Manager utilizes strong organizational, financial, and customer service skills to support the successful operation of the community. Attention to detail is essential when managing resident accounts, preparing reports, and maintaining compliance documentation. Effective communication skills are used daily to interact with residents, vendors, and team members. Problem-solving abilities help identify and resolve operational challenges while maintaining a positive resident experience. Proficiency with property management software and financial systems enables accurate recordkeeping and reporting. The ability to work collaboratively, adapt to changing priorities, and maintain professionalism in a fast-paced environment is critical to success in this role.