Customer Service Representative in Pensacola, Florida at Quality Roofing Solutions LLC

Be the Voice of Quality Roofing

Are You the Person Customers Want to Talk To?

We're looking for someone special, not just another customer service rep, but a genuine problem-solver who cares about getting things right. At Quality Roofing, the Customer Service Representative isn't just an order-taker; they're the face of our company and often the first person customers connect with when they need help protecting one of their biggest investments, their home.

If this sounds like you, keep reading.

What You'll Be Doing:

• Answering calls that matter: You'll be the friendly, knowledgeable voice on the other end when homeowners have questions, concerns, or need to schedule their roofing projects. Every call is a chance to turn a nervous customer into a raving fan.
• Owning the customer experience: From initial contact through project completion, you'll be the steady hand keeping everything organized, following up at key moments, and making sure customers feel heard and taken care of.
• Managing the details: You'll keep our CRM system sharp and accurate so that every team member has what they need to do their job well.
• Scheduling with intention: You'll coordinate appointments thoughtfully, accounting for customer availability and making sure realistic expectations are set from day one.
• Quality checks that build trust: You'll follow up after projects are complete to confirm satisfaction and address any concerns before they become bigger issues.

Working Hours:

Generally, Monday through Friday, 8am until 4:30pm.

Starting Pay: $16-20/hour

What We're Looking For

You have:

• A high school diploma or equivalent
• At least two (2) years of related customer service experience
• Excellent Organizational Skills: Demonstrated ability to effectively organize tasks, manage multiple responsibilities concurrently, and prioritize effectively in a dynamic environment.
• Attention to detail: A mindset that values precision, accuracy, and compliance in all tasks and communications.
• Outstanding Communication Skills: Outstanding verbal and written communication skills with both customers and internal staff. Active listening skills are essential for understanding and addressing customer needs.
• Computer Proficiency: Proficient in using computer systems and software, with an aptitude for quickly learning and adapting to new software platforms.

You are:

• Proactive, not reactive. You anticipate needs rather than waiting for problems to happen
• Empathetic and professional
• Someone who takes pride in accuracy and follow-through
• A team player who communicates clearly with operations, field teams, and leadership
• Reliable and consistent (Monday-Friday, 8am-4:30pm schedule)

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Sitting for extended periods of time
• Manipulation of objects and materials, including holding, grasping, turning, and touching
• Keyboarding
• Walking and climbing stairs (as needed, when in the office)
• Speaking, in-person and through the telephone or electronic device (such as a tablet or computer)
• Hearing, in-person and through the telephone or electronic device (such as a tablet)
• Visual acuity, especially near (i.e. clarity of vision of approximately 20 inches or less)

The responsibilities outlined in this job description are intended to describe the general nature and level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Sound Like Your Next Gig?

If you're the kind of person who takes pride in making customers feel valued, have solid customer service experience, and want to work somewhere that actually appreciates your work, we want to hear from you.

Quality Roofing Solutions is an equal opportunity employer. We make employment decisions solely based on business needs, job requirements, and individual qualifications without regard to race, gender, religion, ethnicity, age, or any other status protected by the law.