People Experience Leader in Wilmington, Massachusetts at Action Ambulance Service Inc

People Experience Leader

Action Ambulance Service | Full time, on site | Reports to President/CEO

Regular travel to company locations and work sites is required. A company vehicle is provided for business travel.

The role

Action Ambulance seeks a visible, approachable leader to strengthen employee recognition, engagement, and retention. This person will spend time with employees across locations, departments, and shifts, including EMTs, paramedics, dispatchers, student transport staff, fleet, billing, education, and support teams.

What you will do

• Develop and run timely, meaningful recognition and appreciation programs for employees and teams.
• Track employee milestones, events, and recognition activity; acknowledge achievements and report participation, upcoming events, and trends to the Leadership Team.
• Visit company locations regularly, including during evenings, nights, and weekends, to build relationships and gather employee feedback.
• Partner with Human Resources and department leaders on new-hire welcomes, orientation, training milestones, and 30-, 60-, and 90-day check-ins.
• Identify themes affecting employee experience and retention, and recommend practical improvements to leadership.
• Share employee accomplishments, patient compliments, and team successes through appropriate internal communications.

Qualifications

• Bachelor’s degree from an accredited four-year college or university.
• Excellent interpersonal, written, and verbal communication skills; ability to connect with employees at every level.
• Strong organization, sound judgment, and discretion with confidential information.
• Ability to work on site, travel regularly, and maintain a visible presence across locations and shifts.
• Valid driver’s license and ability to operate a company vehicle.

Experience in EMS is helpful but not required.

How success is measured

Consistent recognition and milestone tracking; employee participation and feedback; visibility across the organization; useful reporting to leadership; and trends in new-hire retention and overall turnover.