INFORMATION TECHNOLOGY MANAGER (GENERALIST) in Dayton, Ohio at Dayton Art Institute
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Job Description
JOB SUMMARY
The IT Manager serves as the museum’s primary on-site technology support resource, providing day-to-day technical assistance and helping maintain reliable, user-friendly systems across the organization. This role focuses on end-user support, basic systems administration, and coordination with external technology vendors and managed service providers.
Working closely with staff across departments, the IT Manager supports routine operations, assists with technology improvements, and helps ensure systems meet the needs of museum programming and administration. This role is hands-on, collaborative, and suited for a self-directed professional who is comfortable supporting non-technical users in a mission-driven environment.
ESSENTIAL DUTIES and RESPONSIBILITIES
IT Operations & User Support
- Provide day-to-day technical support and troubleshooting for staff and organizational systems
- Configure, deploy, and maintain desktops, laptops, printers, phones, mobile devices, and audiovisual equipment
- Coordinate employee onboarding and offboarding, including equipment setup, account provisioning, and access management
- Maintain inventory of technology equipment, software licenses, and IT assets
- Support technology purchasing, equipment replacement planning, and basic IT budgeting activities
- Create and maintain clear IT documentation, procedures, and user support materials
- Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive
- Manage user accounts, permissions, security groups, and multi-factor authentication
- Maintain identity systems, including Azure AD and/or Active Directory
- Support cybersecurity efforts, including endpoint protection, backups, and phishing response
- Monitor system performance and assist with routine updates, patching, and maintenance
- Escalate complex issues and coordinate with managed service providers when needed
- Support implementation and coordination of IT projects such as hardware rollouts, system upgrades, and software deployments
- Evaluate hardware and software options for usability, compatibility, and operational fit
- Assist in testing and validation of new systems and tools
- Support business applications, including CRM, ticketing, point-of-sale, and payment systems
- Collaborate with departments to understand needs and recommend practical technology solutions
- Provide support for meeting room technology, presentations, and hybrid collaboration tools
- Coordinate with technology vendors and service providers for support, purchasing, and issue resolution
- Track vendor performance and escalate concerns as needed
- Support procurement and lifecycle management of IT equipment and software
- Maintain accurate records of assets, licenses, and support agreements
- Provide support for phone systems, including user setup and basic troubleshooting
- Coordinate with vendors supporting telecommunications, security cameras, and access control systems
- Assist with planning and coordination of minor technology upgrades and improvements
- Provide technology support for events and public programs
- Coordinate event-related needs such as Wi-Fi, ticketing systems, point-of-sale devices, and audiovisual setup
- Troubleshoot issues during events and ensure systems are operational
SUPERVISORY RESPONSIBILITIES
The IT Manager does not have any direct supervisory responsibilities.
QUALIFICATIONS and EXPERIENCE
- Associate’s or Bachelor’s degree in IT or related field preferred, or equivalent experience
- 3–5 years of IT support experience
- Experience with Microsoft 365, Windows environments, and end-user support
- Working knowledge of cloud systems, identity management, and cybersecurity basics
- Familiarity with networking, IT assets, and vendor coordination
- Strong troubleshooting, organization, and communication skills
- Ability to manage multiple priorities
- Experience in nonprofit, museum, or similar environments preferred
PHYSICAL DEMANDS and WORK ENVIRONMENT
This role is primarily based in an office setting, with regular movement throughout museum offices, galleries, storage areas, and other public facing spaces. The position may require sitting or standing for extended periods and communicating effectively in person and through electronic communication. Occasional lifting of materials up to approximately 20 lbs may be required. Work schedules may include occasional evenings, weekends, or special events depending on museum programming and operational needs.
The Dayton Art Institute is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants in accordance with applicable federal and state law. The museum complies with the Americans with Disabilities Act (ADA) and is committed to providing reasonable accommodations. The Dayton Art Institute maintains a safe, respectful, and drug-free workplace.