PATIENT REGISTRATION ASSOCIATE in Baltimore, Maryland at LifeBridge Health
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Job Description
LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care. Position: Patient Access Associate
Department: Patient Access
Location: Grace Medical Center
Schedule: Friday 8 hours -11p-730a| Saturday 12 hours -7p-730a | Sunday 12 hours -7p-730a | Monday 8 hours -11p-730a
The Patient Access Associate plays a vital role in creating a positive first impression for patients and families entering Grace Medical Center. This position is responsible for patient registration, insurance verification, payment collection, and delivering exceptional customer service throughout the patient experience.
The ideal candidate is compassionate, detail-oriented, and thrives in a fast-paced healthcare environment while maintaining professionalism and accuracy.
Key Responsibilities- Serve as a liaison between the hospital and patients, ensuring patient needs are met with compassion, professionalism, and efficiency.
- Perform accurate patient registration, demographic verification, and insurance validation.
- Collect co-pays, deductibles, and other patient payments in accordance with hospital policies.
- Provide exceptional customer service to patients, visitors, physicians, and staff.
- Greet every customer warmly with eye contact, a smile, and a professional introduction including your name and title.
- Assist patients and families with questions related to appointments, admissions, and hospital procedures.
- Maintain confidentiality and comply with HIPAA regulations and organizational policies.
- Collaborate effectively with clinical departments, care teams, and leadership to support patient flow and operational efficiency.
- Demonstrate professionalism, tact, and a positive attitude in all interactions.
The Patient Access Department at Grace Medical Center is responsible for coordinating patient registration, insurance verification, scheduling, and pre-admission requirements. The department also provides financial counseling, supports emergency department access, assists with medical record requests, and serves as a key point of contact for patient inquiries related to appointments and hospital procedures.
Qualifications Education- High School Diploma or GED preferred
- 1–3 years of relevant customer service, registration, healthcare, or administrative experience preferred
- Excellent verbal and written communication skills
- Strong interpersonal and customer service abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and data entry skills
- Ability to remain calm and professional in stressful situations
- Strong attention to detail and organizational skills
At LifeBridge Health Careers, you’ll become part of a mission-driven organization focused on caring for our community and supporting our team members. We offer a collaborative environment where employees are empowered to grow professionally while making a meaningful difference every day.