Customer Account Specialist in Danville, Virginia at THE ENTWISTLE COMPANY

Job Overview

The Entwistle Company is seeking a detail-oriented and motivated Customer Account Specialist to build a long-term career in our collaborative and innovative environment.

In this role, you’ll serve as a primary contact for government customers and coordinate across functions, helping deliver mission-critical components that support U.S. and allied defense. With your skills, creativity, and impact, you’ll directly contribute to national and global security. We value talent, encourage innovation, and promote professional growth.

Ready to make a real difference? Join us.

Our Mission Statement

1. To be an essential provider of mission-critical defense components & systems, spanning air, land, sea and space, recognized for our specialized capabilities, quality and dependability.
2. To design, manufacture & build-to-print innovative and cost-effective products.
3. To help our DoD, Prime and Foreign Military customers and US warfighter succeed in their missions.

At The Entwistle Company, our values—Trust, Respect, Accountability, Collaboration, and Commitment—guide everything we do, from daily decisions to long-term strategy.

Key Responsibilities:

· Serve as the primary point of contact for defense customers, managing inquiries related to orders, deliveries, pricing, documentation, and product requirements.

· Process and manage purchase orders, change orders, and forecasts, ensuring accuracy and compliance with contract terms and defense requirements.

· Maintain knowledge of customer contracts, technical requirements, and quality standards to ensure full compliance.

· Coordinate cross-functionally with production, engineering, quality, and contracts teams to support program execution and meet delivery commitments.

· Monitor order status and work-in-progress to ensure on-time delivery and adherence to quality expectations.

· Ensure all required documentation (e.g., certifications, test reports, traceability, compliance paperwork) is accurate, complete, and delivered per contract requirements.

· Ensure compliance with applicable regulations and standards, including ITAR, EAR, DFARS, and CMMC, and maintain secure and accurate records.

· Communicate proactively with customers regarding order status, risks, delays, and resolutions.

· Manage and resolve customer issues, including delivery, quality, and documentation concerns, and coordinate corrective actions and RMAs.

· Support engineering changes and communicate updates related to design, specifications, and configuration control.

· Contribute to continuous improvement initiatives by providing customer feedback and supporting process, service, and contract management enhancements.

Qualifications:

· 2+ years experience in customer service, account coordination, or program support in a manufacturing or industrial setting

· Strong understanding of order management processes, production workflows, and ERP/MRP systems

· Ability to work with sensitive and export-controlled information

· U.S. Citizenship or Permanent Resident status required

· Strong communication, interpersonal, and organizational skills

· Detail-oriented work style; ability to manage multiple priorities in a fast-paced, high-compliance environment

What We Offer:

• 401k – 4% match on 5% deferrals
• PTO – Up to 5 weeks
• Employer Paid Life Insurance
• Employer Paid Short-term Disability
• Generous Health Insurance Coverage
• Dental Insurance AND Vision Insurance
• Safety Shoes & Glasses reimbursements
• Employee Appreciation Events

Competitive pay based on experience.

Preferred Qualifications:

· Previous experience supporting defense, aerospace, or government contract customers

· Knowledge of ITAR, CMMC, AS9100, and related defense/aerospace quality standards

· Familiarity with reading engineering drawings, technical specifications, and contract documentation

· Prior experience with complex manufacturing processes (machining, fabrication, electronics, assembly, etc.)

Related Military Job Codes:

We value military experience and recognize transferable skills. Candidates with the following military job codes or similar may have relevant experience for this position:

· Army MOS: 92Y – Unit Supply Specialist

· Navy NEC: LS – Logistics Specialist

· Air Force AFSC: 2G0X1 – Logistics Plans

· Marine Corps MOS: 3043 – Supply Administration & Operations Specialist