Supervisor- Harry Potter: The Exhibition in Denver, Colorado at Imagine Exhibitions Inc

Harry Potter: The Exhibition is a touring experience that delights fans worldwide with authentic film props, exclusive behind-the-scenes looks, and fun interactive surprises. Feel the nostalgia and the magic while celebrating some of your favorite moments from the Harry Potter series.

POSITION SCOPE: 3-5 years as a leadership for live entertainment and sales. Personnel supervision, proactive on the flow and in the in-store planning skills, sales, customer service, training, loss prevention and online sales processing.

ESSENTIAL DUTIES:

• Deliver world-class customer service by engaging every guest and utilizing effective suggestive selling techniques.
• Supervise, train, and support daily team operations to ensure smooth and efficient performance.
• Ensure 100% compliance with all company operational standards and procedures.
• Oversee administrative responsibilities including employee scheduling, payroll processing, and adherence to labor budgets.
• Drive additional revenue through upselling strategies in areas such as ticketing and photo services.
• Manage inventory processes, including incoming/outgoing shipments, damaged goods, and internal transfers, in accordance with company guidelines.
• Assist with recruitment, onboarding, and training of new team members to maintain a high-performing workforce.
• Control operational expenses and promote cost-efficiency in all controllable areas.
• Act as a knowledgeable resource on products and shows, providing expert support to both guests and team members.
• Foster a positive, respectful work environment through integrity-driven leadership and enthusiastic guest interactions.
• Administer cash handling procedures, address variances, and troubleshoot system-related challenges.

PREREQUISITE KNOWLEDGE, SKILLS AND ABILITIES:

• 2-3 years’ experience working in event management and entertainment sales.
• Strong communication skills.
• Excellent customer service.
• Organized and punctual.
• Adept selling skills.
• Capable operations of basic POS and software programs.
• Work varied shifts, including weekends and holidays.
• Physical, mental, and environmental demands include a loud, fast paced environment which requires standing, walking, pushing, pulling, lifting, and reaching through the shift

PHYSICAL AND MENTAL REQUIREMENTS:

• Ability to function in high-pressure situations.
• Manual dexterity to operate a computer.
• Correctable vision and hearing.
• Excellent interpersonal skills.
• Clear, easy to understand oral communication ability.
• Ability to lift 15 pounds occasionally for the purposes of moving equipment on and off shelves.
• Ability to stand and walk for prolonged periods.
• Ability to sit for long periods.
• Capability to read, write, and understand English.
• Skilled in the use computer and office equipment.
• Proficient in activities requiring manual dexterity of both hands.
• Primarily an onsite position.
• Applicants must be legally authorized to work in the United States at the time of hire. We are not able to provide visa sponsorship for this role.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related duties as assigned by immediate supervisor and other management as required. Imagine Exhibitions Inc. reserves the right to revise or change duties as the need arises.

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.