Lead Epic Analyst - Business Intelligence in Valhalla, New York at Westchester Medical Center

Lead Epic Analyst - Epic Project Management

Job Summary:

The Lead Epic Analyst will perform multiple complex technology activities that support the EHR systems throughout the WMCHealth network. The Lead Analyst provides technical and operational expertise for the development, implementation, management and support of Information Services initiatives throughout the WMCHealth network. Ensures the performance, integrity and reliability of systems components and oversees complex specialized technology. Requires extensive experience working with enterprise systems, as well as, the applicable clinical and/or business workflows. Collaborates with appropriate technical and operational leaders from affiliated institutions.

Responsibilities:

• Applies comprehensive technical knowledge to assigned system(s), and provides technical informational support to Information Services staff as well as end users. Provides consultation on projects and is considered to be a technical expert for assigned system(s).
• Researches, plans, and designs interfaces between a wide variety of systems to support clinical and business needs of the Hospital and Physician Organizations. Works with other members of the team to inform on the prioritization and delivery dates. Develops, tests, documents, and implements changes and enhancements to existing interfaces, support scripts, or other changes to the interface engine environment.
• Participate in key user committees to identify business requirements and recommend solutions which conform to organizational goals and regulatory guidelines.
• Provides business related and technical design guidance to other IS staff in the development and support of other IS systems. Provide technical assistance to other staff members. If Clinical oversees the technical design implementation, analysis, and modifications of new/existing, programs and systems to support the clinical, corporate and technical operations across all facilities.
• Develop, implement and oversee the advanced technical activities for the most complex Information Services initiatives. Provides technical support to Information Services staff as well as end users. Provide project leadership with the implementation of new applications and systems.
• Creates and maintains accurate and current documentation regarding application(s) supported by the team. Participates in the maintenance of training materials and disseminates materials to users. Reviews documentation and training materials prepared by fellow Analysts.
• Design a highly maintainable and scalable software architecture that can support rapid changes in a high-quality fashion. Develop technical design documents to describe and support justification of the chosen architecture and proposed implementation.
• Monitors system performance and response times. Recommends performance improvements, and provide reports to users and management as required.
• Acts as visionary and strategist for solution product area. Develops and executes solution strategies that support product growth and agility.
• Assists in the day to day oversight and management of the team as needed.
• Surveys market landscape for solution insights, direction, vendors, and methods.
• Provides mentoring, training and other resources to fellow analysts, as well as, maintains a favorable work environment for all team members and clients. Oversees the instruction, direction and inspection of assignments for fellow Analysts.
• Ability to support product delivery from concept inception to operational support. Ability to provide quality, procedural, systematic management.
• Interfaces and coordinates tasks with internal and external technical resources. Collaborates with Project Managers and technical directors to provision estimates, develop overall implementation solution plan, and serve as a lead as required, to implement the installation, customization, and integration efforts.
• Maintains current knowledge of field. Keeps abreast of emerging technological advancements of computerization and automation.
• Performs other special projects and duties as assigned.

Qualifications/Requirements

Experience:

• 7+ years of related work experience, required

Special Requirements:

• Minimum of five (5) years of healthcare analytics, business intelligence, or healthcare reporting experience.
• Minimum of three (3) years of hands-on Epic reporting experience.
• Experience supporting acute care hospitals, ambulatory operations, revenue cycle, quality, or population health reporting preferred.
• Demonstrated experience leading complex analytics initiatives and mentoring analysts.

Technical Requirements

• Advanced proficiency with SQL and relational databases.
• Experience with Epic Clarity, Caboodle, Reporting Workbench, Radar, and Slicer Dicer.
• Experience with enterprise reporting and visualization platforms such as Power BI.
• Strong understanding of healthcare workflows, clinical operations, quality metrics, and regulatory reporting requirements.
• Ability to manage multiple priorities in a fast-paced healthcare environment.

Preferred Certifications

• Epic Cogito Certification(s), including Caboodle, Clarity Data Model
• Healthcare analytics or data management certifications preferred.

Knowledge, Skills, and Abilities

• Expertise in healthcare data analytics and business intelligence.
• Strong leadership and team development skills.
• Excellent analytical, problem-solving, and critical-thinking abilities.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Strong project management and organizational skills.
• Commitment to data integrity, process improvement, and customer service.
• Ability to work collaboratively in a multidisciplinary healthcare environment
• Ability to work within a team environment
• Excellent analytical and problem solving skills
• Strong communication, collaboration and documentation skills
• Strong initiative and organization skills
• Strong customer services skills
• Healthcare Industry Knowledge and Operations
• Operating Systems: Mac OS; Microsoft Windows Client OS; Microsoft Windows Server OS; UNIX, and LINUX, DOS, NT
• Database: SQL Server; Oracle; Database design and development; ETL (SSIS) Package Development
• Tableu or other visualization tools

Education:

• Bachelor’s degree in Information Systems, Computer Science, Healthcare Informatics, Business Analytics or related field required Health Informatics, Computer Science, Nursing or a related clinical or technical field, required
• Master’s degree preferred
• *Required education may be substituted for 15 or more years of specifically related work experience*

Licenses / Certifications:

• EPIC Module Certification in job-related module(s) is required to be obtained within 6 months and renewed quadrennial.
• PMP certification, preferred