International Customer Service Representative in Liberty, South Carolina at ASC Engineered Solutions

NewIndustry: OtherJob Function: Customer Service
ASC Engineered Solutions
Liberty, South Carolina, 29657, United States
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Job Description

Position Title: International Customer Service Representative
Department: Customer Service
Employment Type Full Time
Location: Liberty, SC
Workplace Type: Onsite
Reporting To: Onsite
International Customer Service Representative
Reliable Safety & Flow Corporation is seeking an International Customer Service Representative. The International Customer Service Representative provides effective customer service for all internal and external customers located across the globe.



Key Responsibilities


  • Builds strong customer relationships, loyalty, and retention with designated customers
  • Diligently comply with Reliable export policies/procedures and government (domestic and international) export regulations.
  • Enter export quotes and orders into the ERP system ensuring unique international country/customer-specific destination requirements are satisfied.
  • Flawless execution of order entry directly affects the Export Documentation produced, ensuring uninterrupted customs clearance at the international destination.
  • Assist customers in the selection of Reliable products(s).
  • Continually apprise customers of any delays in product availability.
  • Determine the most cost-effective, efficient, and competitive overseas transportation method utilizing selected Freight Forwarders/Carriers specializing in specific foreign market lanes.
  • Coordinate International logistics with Freight Forwarders/Carriers and obtain advance bookings.
  • Applies International credit and pricing procedures to meet customer expectations while minimizing financial risk for the organization.
  • Addresses customer concerns, service failures, and resolves issues resulting from international customs delays.
  • Determine hold for complete lead times for product availability to single export fulfillment.
  • Ensure cross-functional training to cover down on fellow customer service representatives in their absence, to include overseas warehouse orders.
  • Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment, and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
  • Performs other duties as directed


Skills, Knowledge & Expertise


  • Strong communication and interpersonal skills
  • Outstanding customer service skills
  • Excellent time management ability
  • Ability to handle adversity and conflict with successful outcomes
  • Outstanding attention to detail and accuracy
  • Possesses a strong commitment to a team environment while working well with others
  • Works systematically and logically to resolve problems
  • Able to follow instructions with minimal supervision within specified time frames
  • Understanding of common business practices relating to pricing, terms, shipment, taxes, and payment for products and services
  • Business knowledge of the export community (forwarders, consolidators, logistic companies, freight, and air couriers.)
  • Knowledge of technical details of the company product
  • Proficient in computer data entry
  • Proficient in Microsoft Office
  • Working knowledge of U.S. Export Regulations and Incoterms 2000 or higher
Qualifications
  • Associate's degree in Business and/or Related Field
  • 2 + years of Customer Service or international shipping experience

Job Benefits


  • Medical, Dental, Vision and FSA are available 30 days following your start date
  • 401k with company match is available after 90 days of employment
  • Company-provided Life Insurance is provided for after 90 days of employment
  • 3 PTO days after 60 days of employment (hourly and non-exempt positions only)
  • 2 weeks of vacation after 6 months of employment
  • 10 paid holidays




About Reliable Safety and Flow Corporation


Bringing together more than 175 years of innovation, quality, and customer commitment under one name and one promise.

The company was forged in 1850, as American industry was being connected by pipe, valves, fittings, and the skilled people who knew how to put them in the right place. More than 175 years later, that heritage lives in ASC Engineered Solutions, a comprehensive pipe preparation, joining, hanging and flow-management portfolio supporting the people who build and maintain commercial buildings, industrial facilities, infrastructure, and critical systems. A house of brands, Anvil, Gruvlok, Sharpe, SCI, and ABZ, unified as ASC in 2019, and the portfolio has grown in the years since.

In 1920, Reliable Automatic Sprinkler started doing one thing exceptionally well: building the fire safety systems that protect people and property. Sprinklers, valves, and accessories, made in the United States. More than a century later, the discipline has not changed. A century of American-made fire protection products, with multi-generational customer relationships and multi-decade specifications. A century of protecting what matters the most.

Two legacies. One Future.

*Reliable Safety and Flow Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.*

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Job Location

Liberty, South Carolina, 29657, United States

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