ADMINISTRATIVE COORDINATOR in Greer, South Carolina at City of Greer

POSITION SUMMARY

The purpose of this position serves as the primary front-of-house ambassador and operational pivot point for guest services, membership processing, and administrative support at the Prisma Health Performance Center. Reporting directly to the Director, this role oversees lobby operations, manages digital reservation systems, processes membership acquisitions, and delivers front-line customer service. The Administrative Coordinator maintains administrative organization, assists leadership with office procurement and scheduling, and leads part-time Customer Service Attendants to ensure a seamless guest experience.

This position works under close general supervision according to set procedures but determines how or when to complete tasks.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Direct daily Front of House (FOH) reception operations, serving as the primary point of contact for members, guests, and callers to deliver an exceptional first impression.
• Provide daily task direction, shift training, and scheduling support for Part-Time Customer Service Attendants under the direction of the Director.
• Facilitate the end-to-end lifecycle of membership acquisitions, including plan consultations, payment processing, account updates, and user profile management.
• Process routine facility reservations-including golf simulator bays, court drop-ins, and meeting room rentals-using facility management software.
• Verify that all required liability waivers, participant agreements, and membership forms are accurately completed prior to facility entry.
• Provide administrative support to the management team, including office supply procurement, mail distribution, invoice filing, and meeting coordination.
• Maintain comprehensive, up-to-date knowledge of facility schedules, programs, fee structures, and venue rules to answer public inquiries accurately.
• Assist in organizing registration materials, participant check-in rosters, and administrative logistics for community events and corporate rentals.
• Maintain a clean, professional, and organized front desk and lobby reception area.
• Handle member account inquiries, billing questions, and routine guest resolution, escalating complex issues to leadership when necessary.
• Other duties as assigned.

Additional Duties:

• Performs general administrative/office duties as required, including typing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving faxes, answering the telephone, etc.
• Continually stays up to date on all policy, procedure, and/or process changes.
• Completes all work accurately, safely, and efficiently.
• Keeps work area clean and safe.
• Maintains any assigned equipment in safe and good operating condition.
• Reports to Supervisor any suggested improvements or areas of concern.
• Ensures professionalism and exceptional customer service during all interactions while performing job representing the City of Greer.
• Exhibits strong ethical standards; ability to create trust and integrity with co-workers, customers, and community.
• Adheres to Employee Handbook and other relevant policies and procedures.
• Maintains regular and sustained attendance.
• Performs other appropriate duties as assigned.

Hours: 8:00 AM to 5:00 PM, M-F; with additional hours as needed

Salary: Minimum $27.60 hourly; dependent on experience

In addition to a competitive base pay, we currently offer comprehensive benefits package that includes health, prescription, vision, dental insurance (no cost for employee coverage based on full participation in Wellness Program), life insurance, long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, FSA, EAP, Education Incentive Pay, and a defined benefit retirement plan (South Carolina Retirement System).

The City of Greer is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

ONLY THOSE CANDIDATES CONSIDERED FOR AN INTERVIEW WILL BE CONTACTED

APPLICATION DEADLINE: Friday, November 20, 2026

Mental & Physical Demands – ADA Guidelines

Instructions: Indicate the level of mental and physical demand required for the position by marking C, F, O, or N/A next to each item.

Definitions:

C – Constantly (More than 66% of the time; 5.5+ hours/day)

F – Frequently (33%–66% of the time; 2.5–5.5 hours/day)

O – Occasionally (Up to 33% of the time; 0–2.5 hours/day)

N/A – Not Applicable

Physical Demands:

Stand: F

Walk: O

Sit: F

Handling / Fingering: O

Reach Outward: O

Reach Above Shoulder: O

Climb: O

Crawl: O

Squat or Kneel: O

Bend: O

Lifting Requirements:

10 pounds or less: F

11 to 20 pounds: F

21 to 50 pounds: O

51 to 100 pounds: N/A

More than 100 pounds: N/A

Pushing and Pulling Requirements:

12 pounds or less: F

13 to 25 pounds: F

26 to 40 pounds: O

41 to 100 pounds: N/A

More than 100 pounds: N/A

EDUCATION, SKILLS, AND EXPERIENCE - REQUIRED

• Associate degree in Communications, Business Administration, or related field preferred.
• 1-3 years of experience in high-end guest services, administrative coordination, or venue operations.
• Advanced skill in managing complex schedules, digital reservation systems, and financial transactions.
• Proven ability to serve diverse clientele in a professional, diplomatic, and service-oriented manner.
• The ability to pivot between administrative tasks and guest-facing service while maintaining attention to detail.
• Must possess and maintain a valid state driver’s license with an acceptable driving history.

EDUCATION, SKILLS, AND EXPERIENCE – PREFERRED

• Bachelor's degree in Communications, Business Administration, or related field preferred
• CPR/First Aid certification preferred.