RECEPTIONIST in Baltimore, Maryland at Tuerk House

Department Opioid Treatment Program (OTP)

Reports To Chief Operating Officer (COO)

Location Main Campus, Baltimore, Maryland

Classification Non-Exempt (Hourly)

Schedule Monday–Friday, 5:00 a.m.–1:00 p.m.; Saturday, 5:00 a.m.–11:00 a.m.; Sunday off

Hourly Rate $19.00 per hour

Schedule subject to operational needs and applicable meal and rest break requirements.

Position Summary

The Unarmed Security Guard maintains a safe, secure, and orderly environment for patients, employees, and visitors accessing Tuerk House’s Opioid Treatment Program (OTP). The guard supports early-morning operations by monitoring access and patient activity, helping prevent disruptions, and promptly communicating safety concerns while treating all individuals with dignity and respect.

Essential Duties and Responsibilities

Facility Safety and Security

· Monitor designated entrances, exits, hallways, waiting areas, and OTP spaces.

· Maintain a visible security presence during operating hours and monitor patient arrivals and departures.

· Identify and report suspicious activity, unauthorized access, and safety hazards; conduct routine rounds.

· Help prevent unauthorized access to restricted areas.

Patient and Visitor Management

· Support orderly check-in, patient lines, and waiting areas during medication dosing hours.

· Address inappropriate behavior respectfully using verbal de-escalation techniques.

· Notify clinical or supervisory staff promptly of behavioral or safety concerns.

· Maintain patient dignity, professional boundaries, and a trauma-informed approach.

Incident Response and Reporting

· Respond promptly to disturbances and emergencies within training and organizational procedures.

· Notify leadership of significant incidents and contact emergency services when necessary.

· Prepare accurate, timely incident reports and required daily security logs.

· Provide factual information during authorized internal investigations.

Coordination with OTP Staff and Leadership

· Communicate with nursing, clinical, and administrative personnel regarding security concerns.

· Report to the COO or designated leadership in accordance with established procedures.

· Participate in required staff meetings, safety training, and emergency preparedness drills.

Confidentiality and Professional Conduct

· Protect patient information in accordance with HIPAA, 42 CFR Part 2, and Tuerk House policy.

· Do not disclose patient information to unauthorized individuals.

· Follow attendance, dress code, identification, and professional conduct expectations.

Minimum Qualifications

· High school diploma or GED required.

· Prior security, healthcare, behavioral health, or related experience preferred.

· Strong communication, conflict-resolution, and written reporting skills.

· Ability to remain calm during emergencies and work independently within established procedures.

· Ability to meet applicable Maryland security guard registration requirements and pass required background screening and onboarding.

Required Training

· HIPAA and 42 CFR Part 2 confidentiality; patient rights and trauma-informed care.

· Crisis intervention, verbal de-escalation, and workplace violence prevention.

· Emergency preparedness, evacuation, incident reporting, and documentation.

· Overdose recognition and response, including naloxone training as applicable.

· Other training required by Tuerk House or applicable law.

Physical Requirements

Ability to stand, walk, conduct assigned security rounds, and respond promptly to emergencies, with or without reasonable accommodation.

Performance Expectations

· Maintain punctual, reliable attendance and remain at the assigned post unless properly relieved or directed otherwise.

· Maintain a professional, visible presence and promptly report incidents and safety concerns.

· Follow Tuerk House policies and emergency procedures without interfering with clinical care or medication administration.

Position Restrictions

This is an unarmed position. The guard may not carry firearms or other weapons while on duty and may not administer medication, make clinical decisions, impose treatment sanctions, or independently determine patient discharge or eligibility for services.