FERC Coordinator- Team Lead in ROCHESTER, New York at Rochester Regional Health

JOB TITLE: FERC Coordinator - Team Lead

STATUS: Full-Time

LOCATION: Riedman-Remote

DEPARTMENT: Financial Services

SCHEDULE: M-F; 7:00 AM - 3:30 PM or 8:00 AM - 4:30 PM

SUMMARY

The FERC Coordinator Team Lead works in collaboration with the FERC Supervisor, Manager, and other FERC Coordinators to ensure the accuracy of patient authorizations for multiple inpatient departments. The Team Lead consistently provides knowledge, expertise, and guidance to the FERC Coordinator team. The Team Lead also ensures completion of daily work queue and responsibilities.

RESPONSIBILITIES

• Assign daily accounts to individual team members to ensure prioritization of accounts.
• Provide new hire training and additional team education regarding payer websites and authorization guidelines.
• Under supervision of FERC Supervisor/Manager, may assist with performance appraisals and/or performance management.
• Provide guidance, expertise, and solutions for complex account issues
• Review claim edit work queue before submission to the payers for accounts missing authorizations. Follow through and/or assign to team member(s) accordingly.
• Perform FERC – Coordinators' responsibilities during staff vacancies and/or high-volume periods.
• Assist with Kronos/timecards.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• Five years of related work experience in a healthcare setting working with insurance and authorizations
• Excellent customer service and communication skills.
• Strong critical thinking and decision-making skills.
• Basic computer skills, including Excel.

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE: $23.00 - $25.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.