Senior Revenue Operations Specialist in Charlotte, North Carolina at Discovery Education,Inc.

We are looking for an experienced Senior Revenue Operations Specialist to independently own and improve the systems, data, reporting, and incentive compensation processes that support revenue teams across the revenue cycle. This role owns major revenue operations process areas, translates complex analysis into practical recommendations, and establishes documentation and controls that improve accuracy and decision-making. The Senior Revenue Operations Specialist partners with Sales, Marketing, Finance, HR, Product, and Analytics and communicates findings, risks, and trade-offs to senior stakeholders.

In This Role You Will:

Revenue Reporting and Analytics

• Own major revenue operations process areas, including pipeline, retention, and performance reporting
• Design and maintain reports, dashboards, and analytical models in Salesforce, Looker, Excel, or comparable tools to explain revenue performance and operational efficiency

Data Governance and Controls

• Define and maintain metric definitions, reporting logic, data standards, documentation, audits, and controls so information is consistent, traceable, and trusted
• Research and resolve data discrepancies and recurring process issues using documented root-cause analysis and consistently applied controls

Incentive Compensation

• Administer sales compensation processes, including plan distribution, quota and attainment tracking, commission and incentive calculations, reconciliations, and payout validation
• Resolve compensation inquiries and crediting questions accurately, confidentially, and in accordance with documented plan rules

Cross-Functional Improvement and Influence

• Analyze trends, risks, and performance drivers and present clear recommendations to revenue leaders and cross-functional stakeholders
• Lead system, reporting, automation, and process-improvement projects from requirements gathering through testing, rollout, documentation, and adoption

Core Competencies for Success:

• Drives Results: Delivers accurate reporting, compensation outputs, and process improvements on schedule and follows issues through resolution
• Instills Trust: Handles confidential information with discretion, applies rules consistently, and communicates assumptions and corrections transparently
• Decision Quality: Uses reliable data, sound judgment, and documented trade-offs to recommend practical actions in complex or ambiguous situations
• Communicates Effectively: Translates technical analysis and compensation logic into concise, audience-appropriate recommendations
• Collaborates: Builds alignment across Sales, Marketing, Finance, HR, Product, and Analytics to implement shared definitions, controls, and operational changes

Credentials and Experience:

• 5+ years of experience in revenue operations, sales operations, incentive compensation, business analytics, or a related data-centered operational discipline
• Bachelor’s degree in business, finance, accounting, economics, analytics, information systems, or a related field, or an equivalent combination of education and relevant experience
• Demonstrated independent ownership of a major reporting, analytics, systems, or compensation process with measurable business or control outcomes
• Experience administering sales incentive compensation, including quota and attainment reporting, commission calculations, reconciliations, and inquiry resolution
• Advanced Excel or Google Sheets skills, including complex formulas, lookups, pivot analysis, data validation, and scenario or financial modeling
• Hands-on Salesforce reporting and data-model experience and experience with a business intelligence platform such as Looker or Tableau
• Ability to communicate complex analysis, methodology, risks, and recommendations clearly to senior stakeholders and cross-functional partners
• Legal right to work in the United States

This role is designed to be hybrid and requires reasonable proximity to Discovery Education’s Charlotte, NC headquarters. You can expect to work primarily in a typical office setting.

The hiring range for this position is between $91,350 - $101,500 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, this position is eligible for an Annual Bonus.