Sr. DIM Services Lead in Matthews, North Carolina at ISAT Total Support

JOIN OUR TEAM!

At Tomarco Contractor Specialties LLP / ISAT Total Support, our success is built on the people behind our work. We bring together experienced professionals in engineering, project management, manufacturing, and construction support to deliver solutions for some of the industry's most complex projects. We value teamwork, accountability, innovation, and a commitment to quality. We encourage our team members to contribute their expertise, take ownership of their work, and grow professionally in an environment that values collaboration and strong client relationships. Our employee tenure speaks for itself, with many of our team members building long and rewarding careers with us.

EMPLOYEE COMPENSATION AND BENEFITS:

• Medical, dental, and vision coverage
• 401(k) program with matching contributions
• $100,000 in life insurance coverage
• Accelerated growth opportunities
• Access to the largest construction projects
• Offices nationwide
• A competitive and rewarding environment
• A diverse and inclusive workplace
• A robust internal training portal
• Pet insurance

YOUR CAREER STARTS HERE!

ABOUT US:

Tomarco Contractor Specialties LLP / ISAT Total Support is a pioneer in MEP subcontractor services, combining engineering expertise, manufacturing experience, and wholesale distribution. Since 1977, our commitment to innovation has helped reduce costs, accelerate installation, and create safer working environments for projects of all sizes worldwide. Our team of more than 900 professionals specializes in MEP support design, engineering, technical VDC, project management, detailing, project support, fabrication, offsite manufacturing and assembly, and more. We provide comprehensive solutions through a collaborative approach that streamlines design and construction and reduces project completion times.

POSITION OVERVIEW:

ISAT Total Support is seeking a Senior DIM Service Lead to provide experienced leadership in the coordination and execution of complex fabrication and off-site manufacturing (OSM) activities across construction projects.

This position serves as a primary customer contact for DIM and OSM execution matters, working closely with Project Managers, internal departments, and fabrication partners to ensure project requirements are translated into coordinated, executable deliverables. The Senior DIM Service Lead oversees fabrication execution from early planning and design coordination through production, delivery, installation support, and closeout, while the Project Manager retains overall commercial and contractual responsibility.

In addition to leading project execution, this position serves as a senior resource to other DIM Leads, providing mentorship, supporting complex project challenges, and helping establish consistent processes and execution standards across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead complex fabrication and off-site manufacturing (OSM) execution from early design development through production, delivery, installation support, and project closeout.
• Serve as a primary customer contact for DIM and OSM execution matters, maintaining clear communication with Project Managers regarding schedules, commitments, risks, and project requirements.
• Develop and oversee fabrication schedules, production priorities, and sequencing requirements in coordination with project teams and manufacturing partners.
• Coordinate across Engineering, VDC, Procurement, Fabrication Detailing, Manufacturing, Logistics, and Project Delivery to ensure accurate, complete, and timely information supports project execution.
• Oversee fabrication readiness, including design coordination, shop drawing reviews, material availability, installation sequencing, and required documentation, with authority to prevent incomplete or uncoordinated packages from being released for production.
• Lead coordination with outsourced fabrication and OSM partners, resolving complex execution challenges, addressing internal obstacles, and ensuring project requirements and commitments are met.
• Monitor fabrication performance, quality, production milestones, and delivery commitments, providing leadership with timely updates on risks, escalations, and recovery plans.
• Mentor and support DIM Leads through coaching, technical guidance, onboarding, and assistance with complex project challenges and escalations.
• Partner with DIM leadership to develop, implement, and improve standardized workflows, quality requirements, and execution processes across projects.
• Support cross-project performance reviews, identify recurring operational challenges, and translate lessons learned into improvements that strengthen consistency, accountability, and overall project delivery.

QUALIFICATIONS AND SKILLS:

Required Qualifications

• Strong understanding of fabrication workflows, construction operations, constructability, project sequencing, and installation coordination.
• Demonstrated experience leading complex fabrication, manufacturing, or construction execution activities involving multiple disciplines and stakeholders.
• Experience coordinating across Engineering, VDC, Fabrication Detailing, Procurement, Manufacturing, and Project Delivery functions.
• Proven ability to coordinate with outsourced fabrication or manufacturing partners, resolve execution challenges, and drive accountability across teams.
• Demonstrated leadership and mentoring experience, including coaching team members and supporting professional development.
• Experience identifying and resolving complex operational challenges, managing escalations, and developing practical recovery strategies.
• Ability to influence decisions and drive accountability across cross-functional teams without direct supervisory authority.
• Experience implementing or improving operational processes, workflows, and execution standards across projects or teams.
• Strong organizational, analytical, problem-solving, and communication skills, with the ability to manage multiple priorities effectively.
• Proficiency with Microsoft Office applications and construction or fabrication-related project management systems.

Preferred Qualifications

• Bachelor's degree in Engineering, Construction Management, Manufacturing, Operations Management, Business, or a related field; equivalent professional experience may be considered.
• Five or more years of progressive experience in construction operations, fabrication, manufacturing, project delivery, OSM, VDC coordination, or a related field, including leadership of complex execution efforts.
• Experience in mechanical, electrical, plumbing (MEP), industrial, or other technically complex construction environments.
• Experience reviewing technical drawings, fabrication packages, project schedules, and construction documentation.
• Experience developing standardized processes, training resources, or operational improvements across multiple projects or teams.

ADDITIONAL REQUIREMENTS:

• Ability to travel to company offices, fabrication facilities, customer locations, and project sites as needed.
• Ability to work collaboratively with geographically distributed teams and external partners.
• Ability to visit active construction and manufacturing environments and comply with applicable safety requirements.
• Successful completion of a background check, in accordance with applicable law and company policy

EQUAL OPPORTUNITY EMPLOYMENT:

Tomarco Contractor Specialties/ISAT Total Support is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to qualified applicants without regard to protected characteristics under applicable federal, state, and local laws.