Sales and Service Technician in Huntersville, North Carolina at Forbo Movement Systems

Purpose of the job

To achieve and exceed individual sales targets within budget and pricing objectives while safely and effectively supporting the fabrication, installation and repair of Forbo lightweight conveyor belts. The role combines territory and customer relationship management with hands-on technical field service and fabrication support to maximize sales, service quality and customer satisfaction.

Tasks and duties

· Meet or exceed established sales goals through effective territory management and customer development.

· Call on customers and prospects to maintain and grow the assigned sales territory and successfully present Forbo products and services.

· Comply with corporate pricing policies, expense budget guidelines and applicable company procedures.

· Participate in annual marketing plans and strategic objectives by identifying, qualifying and quantifying product requirements and opportunities.

· Attend and actively participate in national, regional and local trade events as directed.

· Build customer loyalty and facilitate sales growth through product presentations, site surveys and project consultations with engineers, R&D, maintenance, purchasing, management and other decision makers.

· Measure, slit, cut, mark, grind and splice conveyor belting using hand tools and light industrial equipment as needed to support customer requirements.

· Follow work instructions and fabrication processes and inspect finished products to ensure Forbo quality standards are met.

· Perform installation, splicing and repair of customer conveyor belts onsite, independently or with the field service team as appropriate.

· Assist with shipping and receiving of belts and related products as needed to support on-time delivery.

· Operate a forklift for fabrication, shipping and receiving needs when qualified and required.

· Work collaboratively with Sales, Customer Service, Fabrication, Quality Assurance, Engineering, Marketing, supervisors and other related departments.

· Maintain professional communication with customers, suppliers/vendors and internal partners.

· Complete customer visits, travel, field installations and overtime/weekend work as business needs require.

Collaboration with other offices and departments

· Internal: Customer Service, Sales, Marketing, Engineering, Fabrication, Fabrication Department Managers, Quality Assurance, Shift Supervisors and Field Service.

· External: Customers and suppliers/vendors.

Yard-sticks for measuring the job-holder’s performance

· Meets or exceeds sales goals for the assigned territory.

· Demonstrates accurate product knowledge and effective sales techniques.

· Develops profitable sales and strong customer relationships.

· Completes installations and repairs of conveyor belting safely, accurately and on time.

· Supports fabrication and other branch activities as necessary when not performing field service.

Working conditions and physical requirements

· Frequent driving, walking and/or standing, with customer site visits and field work that may require climbing on, over or under machinery or equipment.

· Frequent writing, telephone use and computer/data-entry work.

· Stooping, reaching, crouching, twisting, handling and pulling may be required while inspecting, fabricating, installing or repairing belting.

· Must be able to independently perform occasional lifting up to 75 lbs.; heavier materials may require mechanical aid or assistance from others.

· Must be capable of working at heights when required for installations.

· Work may occur in home/office, fabrication/shop and customer environments with possible exposure to dust, fumes, odors, heat, cold, humidity, mechanical, electrical, chemical and other industrial hazards.

· Protective clothing and devices are required as appropriate, including safety glasses, gloves, hard hat, safety belt, steel-toed shoes and hearing protection.

· Frequently used equipment may include heat presses, splicing kits, tape measures, cutters, grinders, razor/profile knives, forklifts and other hand or light industrial tools.

· Travel, including occasional overnight travel, and overtime/weekend or odd-hour work may be required based on business and customer needs.

Qualifications required for the job

· Bachelor’s degree from an accredited college/university and/or equivalent experience, preferably in an industrial sales or manufacturing environment.

· Strong written and verbal communication skills with the ability to work effectively with a variety of people and personalities.

· Confidence, teamwork, customer focus and a demonstrated desire and ability to learn.

· Mechanical background or hands-on/fabrication experience preferred.

· Ability to independently and safely use necessary tools and equipment, including presses, cutters, grinders and hand tools.

· Ability to accurately read a tape measure; imperial and metric preferred.

· Valid driver’s license and good driving record.

· Basic math and computer skills; ability to use relevant business software and systems.

· Ability to understand and comply with company policies, procedures and safety requirements at all times.

· Experience operating a forklift preferred.

· Availability for required travel, training, meetings, overtime and weekend work.

Equal employment opportunity

It is the policy of Forbo Movement Systems to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.